Pilar Guerra
Pasadena
Summary
Efficient Referral Coordinator with 2 years of increasing responsibility in medical field. Expertise in medical terminology, insurance processes, ICD-10 and CPT codes. Interested in shifting career to ultrasound specialization.
Overview
2
2
years of professional experience
Work History
Referral Coordinator
06.2023 - Current
- Scheduled appointments with specialists on behalf of clients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Medical Assistant experience
06.2023 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Receptionist
06.2023 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Education
Associate of Science - Ultrasound Technician
San Jacinto College
Pasadena, TX05-2027
Skills
- Medical office administration
- Check-in coordination
- Patient-focused care
- Intake control
- Electronic health records
- Medical procedures
- Medical terminology
- Proficient knowledge with ICD-10 and CPT codes
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Referral Coordinator
06.2023 - Current
Medical Assistant experience
06.2023 - Current
Receptionist
06.2023 - Current
Associate of Science - Ultrasound Technician
San Jacinto College
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