Pilar Hernandez
Intake Coordinator/Receptionist/Administrator
Chicago,IL
Summary
Highly skilled and dedicated administrative professional with nearly a decade of experience in diverse, fast-paced environments. Proven expertise as an Intake Coordinator, Receptionist, and Office Administrator with the capability of handling a wide range of responsibilities including client intake, appointment scheduling, office management, and legal support. Proven ability to make independent decisions, quickly adjust to new situations, and multitask while maintaining strong attention to detail. Skilled in problem-solving, relationship building, and delivering exceptional customer service. Fluent in both Spanish and English. Strong communicator adept at engaging with individuals from various backgrounds to offer efficient services that ensure clear communication during sensitive consultations. Committed to partnering with colleagues to cultivate empowering work cultures.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Intake Coordinator
Henderson Parks, LLC & The Cochran Firm
Chicago, IL
08.2023 - Current
- Document clients contact information, potential case summary, and insurance details for smooth evaluation of case filing
- Maintain, update, and detail organize firms' files both digitally and physically
- Manage general email inbox, that receives hundreds of emails weekly
- Keep track of executives' commitments, including internal and external meetings, personal appointments, and travel dates, avoiding scheduling conflicts
- Receive, record, and address incoming and outgoing communication via telephone, email, and mail
- Develop positive working relationships with courts, clients, law enforcement members, vendors and attorneys
- Perform general clerical needs in office
- Act as a bilingual liaison for Spanish speaking clients.
Entrepreneur
P & H Cleaning LLC
06.2021 - 06.2023
- Managed daily operations such as scheduling, coordinating with customers, handling changes or cancellations, maintaining inventory and ensuring that cleaners have the necessary equipment and materials
- Built customer relationships by conducting check-ins with clients, personalized communication, and upselling services or special opportunities
- Communicated verbally with clients to understand their cleaning requests or requirements as well as negotiate pricing
- Directed strategic workforce planning and administration as well as used leadership skills effectively to resolve potential team conflicts.
Restaurant Server
Salsa's Mexican Grill
South Bend, IN
02.2015 - 03.2023
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions
- Covered duties of: Assistant manager, hostess, bartender back up, and server
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers
- Increased sales significantly by upselling higher-end products to customers
- Checked identification for minimum age for sale of alcoholic beverages
- Kept register accurate through correct billing, payment processing and cash management practices
- Created warm, engaging relationships with regular customers
- Worked with restaurant system to place orders, manage bills and handle complimentary items.
Bank Teller/ Finance Professional
Notre Dame Federal Credit Union
South Bend, IN
03.2019 - 09.2020
- Handled large sums of money using good mathematical and cash handling skills
- Assisted customers with their banking needs, answered questions, and provided quality customer service
- Processed financial transactions for customers and the bank, such as cashing checks, depositing and withdrawing money, and processing loan payments
- Ensured that all transactions were handled accurately, including checking the validity of signatures and amounts on checks, and verifying account solvency during withdrawals
- Recorded transactions by logging checks and preparing transaction reports
- Opened new accounts, helped with loan applications, exchanged foreign currency, promoted the bank's products and services, and communicated with other bank team members.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Education
Fall Semester - Business Management
Ivy Tech Community College of Indiana
Indianapolis, IN 09.2022 - 09.2022
High School Diploma -
The Crossing School of Business And Entrepreneurship
South Bend, IN 08.2014 - 09.2017
Skills
- Microsoft Office 365: Windows, PowerPoint, Excel, Outlook, Access
- Social Media: Facebook, Instagram, TikTok, Snapchat
- Follow-up skills
- Design Software: Canva, Adobe Creative Cloud: Photoshop, Lightroom
- Appointment Scheduling
- Multi-Line Phone Systems
- Inventory Management
- Case management expertise
- Data entry proficiency
- Call Transfers
- Collecting Intake Information
- Office Supplies and Inventory
- Accurate Recordkeeping
Languages
English
Spanish
Bilingual or Proficient (C2)
Timeline
Intake Coordinator
Henderson Parks, LLC & The Cochran Firm
08.2023 - Current
Fall Semester - Business Management
Ivy Tech Community College of Indiana
09.2022 - 09.2022
Entrepreneur
P & H Cleaning LLC
06.2021 - 06.2023
Bank Teller/ Finance Professional
Notre Dame Federal Credit Union
03.2019 - 09.2020
Restaurant Server
Salsa's Mexican Grill
02.2015 - 03.2023
High School Diploma -
The Crossing School of Business And Entrepreneurship
08.2014 - 09.2017
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