Pilar Hernandez
Anaheim,CA
Summary
Seeking employment Customer Service, I have experience in different settings I can be utilized for your company due to my acquired skills from past employment. I'm up for a challenge I like to learn different skills I learn quick, and I adapt. I’m versatile I like to be challenged with it comes personal and professional growth. Dynamic professional with a proven track record at Anaheim Ducks, excelling in customer service and leadership. Mastered time management and computer skills, enhancing team productivity and customer satisfaction.
Overview
17
17
years of professional experience
Work History
COSTUMER SERVICE SALE ASSOCIATE
Anaheim Ducks
08.2022 - 03.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Greeted customers and offered assistance for increased customer satisfaction.
Collections Agent
HOME ACCEPTANCE CORPORATION
01.2017 - 06.2021
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Directed day-to-day collections functions.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Medical Front Office Receptionist
DR VINCENT K CHU MD
05.2009 - 02.2013
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
Cashier Team Lead
Burlington Coat Factory Warehouse
09.2007 - 01.2009
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Education
High School Diploma -
North Orange Continuing Education Wilshire Center
315 E Wilshire Ave Fullerton Ca 9283206.2010
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Relationship Building
hiking
why i love to hike Im 36 years old and hiking has really saved my life in many ways its so amazing how you fell once you did it gives so much sense of accomplishment a release stress and for a moment all feels well and managable of i got this and its great for the boody and mind there are many wonderful advatages my health and mental .
Languages
Spanish
Professional Working
Timeline
COSTUMER SERVICE SALE ASSOCIATE
Anaheim Ducks
08.2022 - 03.2024
Collections Agent
HOME ACCEPTANCE CORPORATION
01.2017 - 06.2021
Medical Front Office Receptionist
DR VINCENT K CHU MD
05.2009 - 02.2013
Cashier Team Lead
Burlington Coat Factory Warehouse
09.2007 - 01.2009
High School Diploma -
North Orange Continuing Education Wilshire Center
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