Pilar Ligorria
Jacksonville
Summary
Dynamic individual with hands-on experience in Assistant manager and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Proven ability to lead and train teams, process insurance claims, and ensure patients satisfaction.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Stanton Optical
09.2024 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Trained and guided team members to maintain high productivity and performance metrics.
Sale Associate/ Keyholder
National Vision: America’s Best- RiverCity
03.2021 - 03.2024
- The role is responsible for selling, fitting, and dispensing eyewear to customers.
- Assists with dispensing eyeglasses and contact lenses to customers, as permitted by the state.
- Educates clients on proper eyeglasses and contact lens care.
- Notifies customers when orders are ready or of any delays.
- Maintains accurate and organized patient records.
- Performs insertion and removal training of contact lenses to customers as permitted by state law.
- Performs other duties as duties.
- Keyholder: Open and closing of the store.
- Performs administrative duties in retail duties.
- Daily bank deposits.
Restaurant Manager
Nanndi Frozen Cream and Pastry Shop
07.2016 - 02.2020
- Coordinating employees’ schedules and making sure protocols are being followed on a daily basis.
- Ordering and buying supplies for the restaurant.
- Resolving customer complaints.
- Working closely with management to meet revenue objectives.
- Select, develop, and manage all the front-of-house employees.
Photographer
JC Penny Photo Studio
10.2012 - 07.2016
- Front-End Supervision
- Computer / POS scanning use & sales
- Duties: cleaning all the customer service before and after shift wiping down all the counter tops and doing recovery working with children and adults all day to capture the memories.
Manager
GameStop
09.2011 - 01.2012
- Focusing on customer service planning tasks for employees.
- Building relationships relegates to people in an open friendly, accepting manner.
- Results orientation sets high standards of performance for me and other associates.
Brand Ambassador
Campaigners ASM PlayStation
10.2010 - 01.2011
- Serve as brand ambassador and sales representative for Sony PlayStation in assigned Best Buy store.
- Sales: Enthusiastically engage, qualify, and close customers on sales of Sony PlayStation consoles, Video games and accessories; Seek sales opportunities in departments throughout the store to maximize.
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Educated customers on product features and answered questions regarding product use.
Operations Manager
Staples
05.2004 - 01.2009
- Develop associates to achieve results Coordinate and manage all Store operations.
- Teach and reinforce behaviors that result in managers and associates.
- Ensure a positive customer experience achieve store level earnings.
Education
Diploma - Business Administration
Florida Career College
Miami, FL01-2021
High School Diploma -
G. Holmes Braddock
Miami, FL06-1998
Skills
- Sales techniques
- Team management
- Relationship building and management
- Team building and leadership
- Staff supervision
- Marketing and promotions
- Upselling and cross selling
- Customer service and engagement
- Mentoring and coaching
- Store opening and closing
- Store organization
- Customer service
- Store operations
- Inventory counting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager
Stanton Optical
09.2024 - Current
Sale Associate/ Keyholder
National Vision: America’s Best- RiverCity
03.2021 - 03.2024
Restaurant Manager
Nanndi Frozen Cream and Pastry Shop
07.2016 - 02.2020
Photographer
JC Penny Photo Studio
10.2012 - 07.2016
Manager
GameStop
09.2011 - 01.2012
Brand Ambassador
Campaigners ASM PlayStation
10.2010 - 01.2011
Operations Manager
Staples
05.2004 - 01.2009
Diploma - Business Administration
Florida Career College
High School Diploma -
G. Holmes Braddock
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