Summary
Work History
Education
Skills
Timeline
Generic

Pilar Parker

Euless,TX

Summary

Dynamic professional with a proven track record at Burlington, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and developed strong staff relationships. Skilled in money handling and training, driving operational efficiency and fostering a positive work environment. Committed to delivering exceptional results and driving business growth.

Work History

Associate Sales Manager

Wine And Spirits Shippers Association
  • Established lasting relationships with key accounts by delivering exceptional customer service tailored to their unique needs.
  • Analyzed competitors'' offerings devised innovative ways pitch our products as superior alternatives leading an edge marketplace competition.
  • Collaborated with marketing team to create targeted promotions, driving revenue growth in key product categories.
  • Implemented territory management plans that optimized resources allocation led to a significant increase in coverage efficiencies.
  • Boosted sales performance by implementing effective strategies and fostering strong client relationships.
  • Developed comprehensive sales training materials for new hires, resulting in a more efficient onboarding process.
  • Managed a team of sales associates, providing coaching and feedback to improve individual performance and overall department success.

Customer Service Representative

Apple
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associated -

Ashland University
Ashland, OH
08.2014

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation

Timeline

Associate Sales Manager

Wine And Spirits Shippers Association

Customer Service Representative

Apple

Associated -

Ashland University
Pilar Parker