Pilar Perez
Palmdale,CA
Summary
Experienced in turning challenges into opportunities, I have utilized my bilingual skills and administrative expertise at Desert Star Limousines to improve operational efficiency and increase customer satisfaction. By building strong vendor relationships and optimizing payroll processes, I have played a key role in driving profitability and fostering a collaborative work environment. My approach is characterized by strategic planning and a steadfast commitment to excellence.
Overview
14
14
years of professional experience
Work History
ADMINISTRATIVE OFFICE MANAGER
Desert Star Limousines
01.2018 - 02.2023
- Oversaw financial tracking, project management, and schedule coordination employing different digital tools.
- Managed efficient payroll processing for 6 employees
- Distributed invoices, updated accounts, and entered new information into customer relationship management system
- Maintained up-to-date information by continuously updating databases and spreadsheets.
- Handled organization of both incoming and outgoing correspondence.
- Handled incoming telephone calls to provide answers, route callers, and record messages for staff.
- Protected confidential guest and business information
- Coordinated limousine bookings efficiently.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Completed bi-weekly payroll for Number employees.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Negotiated and executed contracts on behalf of department.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
SCHOOL VOLUNTEER
Gregg Anderson Academy /Soar Prep Middle School
08.2012 - 06.2022
- Supported administrators and teachers by helping plan and execute special events
- Answered questions from parents, helping each understand and comply with school policies while supporting students' needs
- Chaperoned numerous field trips, keeping 31 students safe and promoting learning
- Supported teachers by completing assigned tasks
- Assisted classroom teachers with managing group instruction and activities for up to 31 students
- Promoted teaching efficiency by keeping supplies and classroom spaces well-organized
- Built strong relationships with students, staff and parents
- Participated in group activities with students to build teamwork and foster healthy relationships.
- Supported the school''s fundraising efforts, raising funds for extracurricular activities and resources.
- Prepared materials for class activities and art projects.
- Served as a positive role model for students by demonstrating strong work ethic, active participation, and commitment to education throughout all volunteer activities.
- Supported teachers in classroom instruction and activities by grading papers and creating presentations.
- Helped teacher prepare instructional material and displays.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Strengthened parent-teacher communication by helping with setup of parent-teacher conferences.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
CAREGIVER
Jesus Bohorquez
08.2009 - 02.2018
- Assisted patient with daily living needs and personal hygiene
- Managed patient medications, organized schedules, and set up reminders
- Assisted patient with bathing, dressing and grooming
- Improved patient care and outcomes through close collaboration with healthcare team
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Education
Phlebotomists - EKG, EMT
University of Antelope Valley
Lancaster, CA01.2001
RDA -
Dental Studies Institute
Fairfield, NJ01.1995
High School Diploma -
Boonton High School
Boonton, NJ01.1993
Skills
- Bilingual Spanish
- Data entry
- Documentation
- Closing and contract negotiations
- Customer service expertise
- Invoicing and billing
- Office administration
- Contract negotiations
- Relationship building
- Budgeting and finance
- Scheduling management
- Payroll and budgeting
- Meeting coordination
- Event coordination
- Payroll processing
- Organizational leadership
- Administrative support
- Meeting facilitation
- Sales support
- Vendor engagement
- Work Planning and Prioritization
- Vendor relationships
- Scheduling
- Administrative management
- Critical thinking
- Goal setting
- Payroll oversight
- Negotiation
- Customer satisfaction evaluation
- Company representation
- Strategic planning
Languages
Spanish
Native or Bilingual
Timeline
ADMINISTRATIVE OFFICE MANAGER
Desert Star Limousines
01.2018 - 02.2023
SCHOOL VOLUNTEER
Gregg Anderson Academy /Soar Prep Middle School
08.2012 - 06.2022
CAREGIVER
Jesus Bohorquez
08.2009 - 02.2018
Phlebotomists - EKG, EMT
University of Antelope Valley
RDA -
Dental Studies Institute
High School Diploma -
Boonton High School
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