Pilar Perez

· Created, Marketed, and Managed a successful online retail business with over $3000 per month in sales.

· Research potentially profitable products for resell

· Ensure all the items and listings follow the standards set by the platforms.

· Addressing customer's questions and concerns promptly

· Keeping track and inventory

· Responsible for effectively monitoring staff performance and ensuring that all Customer Service Ambassadors are fully prepared for the working day.

· Managed over 90 employees' performance problems properly according to the company policies and procedures.

· Coaching, motivating, and counseling ambassadors including administrating disciplinary action when necessary.

· Training, recognizing, and rewarding ambassadors to succeed in providing outstanding customer service to the Orlando International Airport guests.

· Identify areas for improvement regarding customer service and operations.

· Work hand by hand with TSA, and the Landside operations department, to ensure that OIA guests move through the airport safely, in comfort, easily, and expeditiously.

· Develop daily staff schedules, check attendance, and manage staff time off/vacation.

· Supported the manager in the searching, sourcing, and recruiting for Customer Service Ambassadors.

· Performs other related duties as assigned.

· Offer exceptional customer service to differentiate and promote the company brand.

· Addresses and resolves customer inquiries and complaints.

· Efficiently set up, reset, and implement isle change and displays.

· Assign tasks to employees on shift.

· Communicate store policy violations to the leadership team on time.

· Increased profits through effective sales training and troubleshooting sales reports.

· Verify all pricing is accurate and that merchandise is stocked, rotating as appropriate.

· Open and close the store, counting cash drawers and making money deposits.

· Train, supervise, and mentor employees.

· Delivered excellent customer service by greeting and assisting customers.

· Managed a team of 40 employees.

· Scheduling, evaluations, attendance monitoring, interviewing, hiring, and mentoring employees.

· Ensure price changes, PI audits, modular changes, and orders are planned and done correctly for Dry Grocery, Pets, Chemicals, HBA, Cosmetics, Pharmacy, and Paper Goods.

· Maintained knowledge of sales and promotions, policies regarding payment and exchange, and security practices.

· Ensure that all trucks are properly processed and executed within the company's timeline.

· Full access to the cash office includes register loans, change orders, register pulls, customer satisfaction cards, travel vouchers, and verification of the store's previous days' sales.

· Reviews and evaluates all performances of associates.