Pilar A. Tokar
Activities Director
Downingtown,PA
Summary
Dynamic Activities Director with a proven track record at Ashbridge Manor Senior Living, specializing in program development and volunteer recruitment. Enhanced resident engagement through tailored recreational activities, fostering a supportive community. Skilled in team management and organizational excellence, consistently improving participation rates and resident satisfaction.
Overview
14
14
years of professional experience
Work History
Activities Director
Ashbridge Manor Senior Living
03.2025 - Current
- Developed engaging recreational programs tailored to residents' interests and abilities.
- Coordinated daily activities, ensuring participation and enjoyment among all residents.
- Assisted in planning special events, enhancing community engagement and resident satisfaction.
- Implemented safety protocols during activities, promoting a secure environment for residents.
- Collaborated with staff to assess resident needs and preferences for activity planning.
- Provided training to volunteers on activity facilitation and resident interaction techniques.
- Gathered feedback from residents to improve future programming offerings and experiences.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
Activities Director
Arbor Company
07.2023 - 01.2025
- Developed and implemented engaging recreational programs to enhance resident participation and satisfaction.
- Coordinated scheduling of events, ensuring seamless execution and optimal resource allocation.
- Facilitated communication among staff, residents, and families to promote transparency and collaboration.
- Oversaw volunteer recruitment and training, fostering a supportive environment for community involvement.
- Evaluated program effectiveness through feedback collection, leading to continuous improvement initiatives.
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
- Managed budgeting for activities, ensuring alignment with organizational financial goals while maximizing impact.
- Led team meetings to strategize program development and address operational challenges effectively.
- Evaluated supplies and requested purchases to meet activity plans.
- Enhanced resident satisfaction by developing and implementing diverse activity programs tailored to individual interests and needs.
Activities Coordinator
Daylesford Crossing
07.2019 - 07.2023
- Developed and implemented engaging activity programs for diverse resident interests.
- Coordinated logistics for events, ensuring seamless execution and participant satisfaction.
- Collaborated with interdisciplinary teams to enhance community engagement and support services.
- Trained and mentored staff in activity facilitation and resident interaction best practices.
- Assessed resident feedback to continuously improve program offerings and operational efficiency.
- Managed scheduling and resource allocation for daily activities, optimizing staff utilization.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
Concierge
Holiday Inn Express Hotel
07.2019 - 05.2020
- Provided exceptional guest services, addressing inquiries and resolving issues promptly.
- Coordinated transportation arrangements and local activity recommendations for guests.
- Managed front desk operations, ensuring accurate check-in/check-out processes.
- Trained new staff on customer service protocols and hotel systems.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Personal Assistant to the Chief Executive Officer
Champlain Advisors
08.2018 - 05.2019
- Managed complex schedules and coordinated travel arrangements for CEO, ensuring efficiency and timeliness.
- Developed and implemented office procedures to streamline communication and enhance operational workflows.
- Organized high-level meetings and prepared comprehensive agendas, facilitating effective decision-making processes.
- Assisted in drafting reports and presentations, contributing to strategic planning initiatives for executive leadership.
- Maintained confidential files and sensitive information, ensuring compliance with organizational policies and regulations.
- Evaluated vendor contracts and service agreements, making recommendations to optimize operational efficiencies and cost savings.
- Answered incoming phone calls and emails, and presented urgent requests for timely response.
Concierge
Dorado Beach Resort and Club
04.2012 - 06.2018
- Oversaw concierge team performance, implementing best practices to enhance service quality.
- Developed relationships with local vendors to secure exclusive guest experiences and discounts.
- Streamlined communication between departments to improve operational efficiency and guest satisfaction.
- Led initiatives to enhance hotel amenities based on guest feedback and industry trends.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Associate of Science - Respiratory Therapy
Centro De Estudios Multidisciplinario
Bayamón PR01-2009
Associate of Science - Medical Billing And Codding
Inter American University of Puerto Rico
Bayamón PR01-2006
Skills
- Activity organization
- Event planning experience
- Organizational skills
- Program development
- Volunteer recruitment
- Team management
- Employee evaluation
- Small group leadership
- Excellent organizational skills
- Team building
- Staff training
- Attention to detail
- Accident response
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Activities Director
Ashbridge Manor Senior Living
03.2025 - Current
Activities Director
Arbor Company
07.2023 - 01.2025
Activities Coordinator
Daylesford Crossing
07.2019 - 07.2023
Concierge
Holiday Inn Express Hotel
07.2019 - 05.2020
Personal Assistant to the Chief Executive Officer
Champlain Advisors
08.2018 - 05.2019
Concierge
Dorado Beach Resort and Club
04.2012 - 06.2018
Associate of Science - Respiratory Therapy
Centro De Estudios Multidisciplinario
Associate of Science - Medical Billing And Codding
Inter American University of Puerto Rico