Summary
Overview
Work History
Education
Skills
Skills Abilities
Personal Information
Timeline
Generic

Pilimilose Vakauta

West Valley City,UT

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience

Work History

Customer Experience Specialist

Delta Airlines
08.2021 - Current
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Created and maintained data entry logs to track data entry activities.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Entered data into various computer systems accurately using Microsoft Office Suite.

Hotel Front Desk Clerk

Hawthorne Suites Hotel
09.2020 - 08.2021
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
  • Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
  • Assisted guests with transportation arrangements, local recommendations, and other inquiries to enhance their stay experience.
  • Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
  • Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Sorted documents and maintained organized filing process.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Scanned documents and saved in database to keep records of essential organizational information.

Machine Operator Technician

Sleep Number Corporation
11.2020 - 02.2021
  • Complied with company and OSHA safety rules and regulations.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Operated machining equipment safely with team of operators.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
  • Supported the implementation of new machinery, playing a key role in the successful integration of upgraded technology into existing operations.

Patient Care Taker

Primary Support Services
07.2019 - 09.2020
  • Assisted patients with daily living activities for improved quality of life and increased independence.
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various needs.
  • Enhanced patient recovery by closely monitoring vital signs, administering medications, and following treatment plans.
  • Maintained a clean, safe, and comfortable environment for patients, contributing to their overall wellbeing.
  • Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
  • Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.

Security Screener

Delta Global Staffing
08.2018 - 05.2019
  • Under the general supervision of the Performance Manager, responsible for patrolling various buildings for DGS clients and ensure proper authorization/access into buildings
  • Conduct Random Employee Body Scan and Bag Checks on all airport employees
  • Patrols and documents security related inquiries from tenants, employees, and the public.
  • Maintain strict confidentiality, Lift/carry up to 50lbs, walk and stand for long periods.
  • Wrote reports of daily activities, property and equipment damage and unusual occurrences.

Customer Service Representative

Teleperformance
12.2016 - 04.2018
  • First Call Resolution
  • Provide excellent customer service always
  • Responsible for all customer inquiries and questions including credit card statements
  • Follow up with customer inquiries by taking specific action in a timely manner
  • Exercise retention efforts when appropriate
  • Logical problem solving and multi-tasking, ability to understand and empathize with customer’s issue, ability to work under pressure, worked various shifts.

Sales

Insurance Marketing Strategies
09.2016 - 12.2016
  • Contacted potential customers
  • Sell, solicit, differentiate and negotiate insurance place that match the needs of the customer
  • Build strong positive relationships, to ensure growth attainment and increase firm’s reputation
  • Report progress of monthly/quarterly initiatives to manager
  • Maintain bookkeeping systems, database and records.

Education

Diploma -

Provo High School
Provo, UT
06.2016

Maui High School
Maui, HI
08.2013

Skills

  • Client Advocacy
  • Request Management
  • Trend Monitoring
  • Multitasking
  • Word Processing
  • Document Preparation
  • Filing and Data Archiving
  • Scheduling
  • Multi-Line Telephone Systems
  • Positive Attitude
  • Effective Communication
  • Decision Making

Skills Abilities

Clarity, Confidence, Respect, Empathy, Active Listening, Written Communication, Constructive Feedback, Friendliness, Conflict Management, Delegation, Collaboration, Cooperation, Coordination, Idea Exchange, Negotiating, Empathy, Selflessness Agility, Humility, Generosity, Trust, Lateral Thinking, Logical Reasoning, Initiative, Persistence, Observation, Persuasive, Brainstorming, Decision Making, Goal Setting, Prioritizing, Self-Starter, Planning, Stress Management, Coping, Critical Observation, Scheduling, Analysis, Memory, Recall, Always Ask Questions

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Experience Specialist

Delta Airlines
08.2021 - Current

Machine Operator Technician

Sleep Number Corporation
11.2020 - 02.2021

Hotel Front Desk Clerk

Hawthorne Suites Hotel
09.2020 - 08.2021

Patient Care Taker

Primary Support Services
07.2019 - 09.2020

Security Screener

Delta Global Staffing
08.2018 - 05.2019

Customer Service Representative

Teleperformance
12.2016 - 04.2018

Sales

Insurance Marketing Strategies
09.2016 - 12.2016

Diploma -

Provo High School

Maui High School

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Pilimilose Vakauta