Piliota Failauga
Spanaway,WA
Summary
Dynamic and compassionate professional with a proven track record at Catholic Community Services, adept in client support and behavioral management. Excelled in creating positive client relationships, enhancing safety protocols, and driving significant improvements in care and efficiency. Skilled in first aid and empathetic caregiving, consistently exceeding performance objectives through innovative solutions and attentive care. A results-driven professional with comprehensive background in diverse roles. Known for enhancing operational workflows and contributing to cross-functional team success. Reliable, adaptable, and skilled in multitasking and conflict resolution. Experienced with managing multiple responsibilities across various domains. Utilizes strong organizational and problem-solving skills to enhance efficiency. Knowledge of effective team collaboration and adapting to dynamic environments.
Overview
10
10
years of professional experience
Work History
Program Generalist
Catholic Community Services
06.2020 - 05.2024
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Kept work areas clean and neat to promote efficient operations.
- Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
- Organized and maintained supplies to support Type operations.
- Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated process inefficiencies and recommended improvements to management for increased effectiveness.
- Delivered high-quality work consistently, exceeding performance objectives regularly.
Emergency Room Technician
MultiCare Health
12.2014 - 10.2016
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Cleaned and set up rooms in preparation for patient appointments.
- Answered patient inquiries and provided information about healthcare services.
- Scheduled patients for appointments and maintained master calendar.
Direct Support Proffesional
Puget Sound Assisted Living
12.2013 - 10.2015
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
- Organized and participated in recreational activities, contributing to vibrant community life for residents.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Education
Diploma -
Clover Park High School
Lakewood, WA06.2013
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Behavioral Management
- Client documentation
- Housekeeping tasks
- Decision-making support
- Direct Patient Care
- Transportation
- Disability Awareness
- Goal Setting
- Recreational Activities
- Patient Management
- Patient Assessments
- Safety Monitoring
- Care Plan Management
- Care plan assessment
- Nutrition
- Case Management
- Self-Advocacy Training
- Cooking meals
- Ability to Lift
- Attentive to People
- Clear Communication
- Housekeeping
- Meal Preparation
- Progress Tracking
- Direct Care Aide
- Light Housekeeping
- Light Cleaning
Languages
Spanish
Native or Bilingual
Samoan
Native or Bilingual
Timeline
Program Generalist
Catholic Community Services
06.2020 - 05.2024
Emergency Room Technician
MultiCare Health
12.2014 - 10.2016
Direct Support Proffesional
Puget Sound Assisted Living
12.2013 - 10.2015
Diploma -
Clover Park High School
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