Tatiana Franco
Las Vegas,NV
Summary
Dynamic flight attendant with American Airlines, recognized for exceptional customer service and problem resolution. Bilingual in Portuguese and Spanish, I excel in team collaboration and prioritizing tasks. Successfully enhanced passenger satisfaction through personalized interactions, contributing to a positive travel experience and fostering a welcoming atmosphere.
Professional aviator with strong background in flight operations and navigation. Proven track record in ensuring safety, precision, and efficiency in various flight environments. Highly skilled in cockpit management, emergency procedures, and advanced aeronautical decision-making. Known for teamwork, adaptability, and consistently achieving mission-critical results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Volunteer
Young Eagles Pilot
10.2021 - Current
- Supported youth aviation programs by coordinating flight experiences for participants.
- Assisted in organizing community outreach events to promote aviation education.
- Facilitated workshops focused on aerodynamics and flight safety principles for young audiences.
- Collaborated with pilots to enhance participant engagement during flight simulations.
Flight Attendant
American Airlines
03.2016 - Current
- Provided exceptional in-flight customer service, ensuring passenger satisfaction and comfort throughout flights.
- Assisted in safety demonstrations, educating passengers on emergency procedures and equipment usage.
- Managed cabin inventory, ensuring availability of supplies and prompt resolution of passenger requests.
- Collaborated with team members to maintain a safe and welcoming environment for all passengers.
- Adapted to diverse passenger needs, delivering personalized service while managing multiple tasks efficiently.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
Education
Bachelor of Science -
Le Cordon Bue
Chicago, IL12-2012
Associate of Arts - Fine Arts
IADT Chicago
Chicago, IL12-2005
Skills
- Constructive attitude
- Team collaboration
- Proficient in prioritizing tasks
- Proficient in problem resolution
- Availability for varied schedules
- Strong interpersonal skills
- Collaborative decision-making
- Proficient in foreign languages
- Global awareness
- California driver's license holder
- Bilingual in Portuguese and Spanish
- Strong organizational skills
Accomplishments
- Achieved the building and conclusion of an experimental aircraft (RV-7A) through effectively helping and assisting an experienced pilot aircraft builder.
Certification
- Private Pilot, Instrument Rated and Single Engine Commercial License
- Currently working on my Multi Engine Commercial flying a Twin Cessna-310
- Currently have 772 TT hours
Timeline
Volunteer
Young Eagles Pilot
10.2021 - Current
Flight Attendant
American Airlines
03.2016 - Current
Bachelor of Science -
Le Cordon Bue
Associate of Arts - Fine Arts
IADT Chicago