Summary
Overview
Work History
Education
Skills
Timeline
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Pilshae Ben

Chicago,IL

Summary

To seek and maintain a full-time position that offers professional challenges in customer service and administrative support while utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Call Center Agent

SCR Medical Transportation
11.2021 - 10.2023
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Provided exceptional customer support to client's by addressing questions, issues and concerns regarding registering for the service.
  • Consistently met or exceeded performance targets outlined in the PACE contract through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions for individuals certified under the American with Disabilities Act.


Receptionist

Margaret Ford Manor
06.2019 - 04.2021
  • Greeted incoming visitors and residents professionally while providing friendly and knowledgeable assistance.
  • Confirmed appointments and meetings, communicated with residents, and updated visitor daily logs.
  • Answered phone promptly and directed incoming calls to the appropriate department.
  • Maintained a neat and organized reception area and ordered office supplies as needed.

Cashier

Momma Made Burgers, LLC.
06.2016 - 05.2019
  • Greeted customers and ensured each customer was served in a friendly, professional and timely manner.
  • Processed payments and customer orders through a POS system, and informed the kitchen staff of any special instructions.
  • Worked a flexible schedule and assisted with extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Diploma - Medical Office Administration

Herzing University
Madison, WI
12.2024

Pursued A Degree in Social Work (2017-2020)

Western Illinois University
Macomb, IL

High School Diploma -

Gary Comer College Prep.
Chicago, IL
06.2017

Skills

  • Call Center Operations
  • Complaint resolution
  • Calm disposition
  • Payment Processing
  • Team Development
  • Interpersonal Skills
  • Microsoft Office (Word, Outlook, Excel)
  • Communicating with clients

Timeline

Call Center Agent

SCR Medical Transportation
11.2021 - 10.2023

Receptionist

Margaret Ford Manor
06.2019 - 04.2021

Cashier

Momma Made Burgers, LLC.
06.2016 - 05.2019

Diploma - Medical Office Administration

Herzing University

Pursued A Degree in Social Work (2017-2020)

Western Illinois University

High School Diploma -

Gary Comer College Prep.

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Pilshae Ben