Pilshae Ben
Chicago,IL
Summary
To seek and maintain a full-time position that offers professional challenges in customer service and administrative support while utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Call Center Agent
SCR Medical Transportation
Chicago, IL
11.2021 - 10.2023
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Provided exceptional customer support to client's by addressing questions, issues and concerns regarding registering for the service.
- Consistently met or exceeded performance targets outlined in the PACE contract through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions for individuals certified under the American with Disabilities Act.
Receptionist
Margaret Ford Manor
Chicago, IL
06.2019 - 04.2021
- Greeted incoming visitors and residents professionally while providing friendly and knowledgeable assistance.
- Confirmed appointments and meetings, communicated with residents, and updated visitor daily logs.
- Answered phone promptly and directed incoming calls to the appropriate department.
- Maintained a neat and organized reception area and ordered office supplies as needed.
Cashier
Momma Made Burgers, LLC.
Chicago, IL
06.2016 - 05.2019
- Greeted customers and ensured each customer was served in a friendly, professional and timely manner.
- Processed payments and customer orders through a POS system, and informed the kitchen staff of any special instructions.
- Worked a flexible schedule and assisted with extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Diploma - Medical Office Administration
Herzing University
Madison, WI12.2024
Pursued A Degree in Social Work (2017-2020)
Western Illinois University
Macomb, ILHigh School Diploma -
Gary Comer College Prep.
Chicago, IL06.2017
Skills
- Call Center Operations
- Complaint resolution
- Calm disposition
- Payment Processing
- Team Development
- Interpersonal Skills
- Microsoft Office (Word, Outlook, Excel)
- Communicating with clients
Timeline
Call Center Agent
SCR Medical Transportation
11.2021 - 10.2023
Receptionist
Margaret Ford Manor
06.2019 - 04.2021
Cashier
Momma Made Burgers, LLC.
06.2016 - 05.2019
Diploma - Medical Office Administration
Herzing University
Pursued A Degree in Social Work (2017-2020)
Western Illinois University
High School Diploma -
Gary Comer College Prep.