PIM KULSUDJA
Falmouth,Maine
Summary
To acquire work experience in the financial industry where I will be able to establish myself as a financial service professional utilizing my excellent customer service skills and working experiences to help clients make their financial lives better.
Overview
10
10
years of professional experience
Work History
Relationship Banker
JPMorgan Chase
05.2021 - Current
- Acquire, manage, retain meaningful relationships with customers, using financial knowledge to offer thoughtful solutions to help address their financial needs
- Managing assigned customers and proactively meeting with them - in person and over the phone - to build lasting relationships, discover financial needs, and tailor product and service recommendations
- Making lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week
- Partnering with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
- Adhering to policies, procedures, and regulatory banking requirements
- Engage and partner with team members and other lines of business to offer most appropriate products
Relationship Banker
Bank of America
03.2020 - 05.2021
- Create new checking, savings and other deposit accounts for clients
- Manage customer accounts, including opening and closing accounts and overseeing transactions
- Evaluate customers financial needs, provide banking solutions and refer them to the appropriate branch officers as needed
- Provide ongoing banking relationship services with existing clients
- Ensure customer satisfaction and resolve issues with banking products or services
- Perform routine bank telling tasks, including making deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks
- Promote strong customer and client interactions, build relationships and participate in cross-selling, and offer new products and features
- Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery.
Supervisor
Orchid Thai Restaurant
11.2013 - 03.2020
- Welcoming and Greeting guests with friendly smiles
- Monitoring the open dining sections of the restaurant for empty and cleaned tables
- Estimating reasonable wait times for guests
- Monitoring the guest’s waiting list, and ensuring that the guest needs are met while they are waiting
- Answering telephone for take-out ordering and booking reservations by using POS System.
Customer Service Agent
United Airlines, UGE
03.2018 - 10.2018
- Greet and check in customers Handle travel reservations and boarding passes Safely and efficiently managing aircraft arrivals and departures Customer care resolution Facilitate the boarding process Locate displaced baggage Provide wheelchair assistance Working safely outside in all weather elements Cleaning aircraft interiors including lavatories Load, unload and transfer baggage, cargo and mail on and off aircraft Read and interpret aircraft load sheets, baggage tags, cargo labels in accordance with UGE and
- AA regulations and policies
Waitress
Saeng Thai Restaurant
12.2012 - 10.2013
- Greeting guests with friendly smiles and making them feel comfortable
- Order taking by using POS System and serving beverages and food in a timely manner
- Checking-in with guests to ensure that everything is going well
- Ensuring that tables and chairs are clean
- Delivering guest’s bill and thank them for dining at the restaurant
- Working with other servers and being an excellent team player
- Responsible for ensuring and maintaining a high level of cleanliness, sanitation and quality.
V.I.P Lounge Attendant
Thai Airways International
09.2012 - 11.2012
- Welcoming and greeting passengers who visit the concierge lounge and assist them with all questions and luggage
- Providing and serving passengers food and beverages
- Overseeing guest arrangements or changes and keeping tables and chairs clean
- Maintaining an accurate log of activities and managing issues regarding a guest's stay
- Coordinating and being a good teamwork with related departments.
Cashier and Food
HMS HOST Kennebunk Service Plaza
03.2012 - 07.2012
- Summer Work and Travel Program 2012
- Collecting and exchanging money for customers
- Stocking snacks and beverages
- Preparing and cooking daily fresh food items
- Responsible for ensuring and maintaining a high level of cleanliness, sanitation and quality
- Keeping detailed accurate records and checking food temperatures.
Cashier
HMS HOST Kennebunk Service Plaza
03.2011 - 05.2011
- Summer Work and Travel Program 201
- Collecting and exchanging money for customers
- Stocking snacks and beverages
- Responsible for ensuring and maintaining a high level of cleanliness, sanitation and quality.
Education
Associate degree - Hospitality Management
Southern Maine Community College
2017
University of Southern Maine
2015
Bachelor of Arts - Asian Studies
Silpakorn University
2012
Vocational Certificate, Technical Education, Civil Construction - undefined
King Mongkut’s Institute of Technology North
2008
Skills
- Relationship building and management
- Financial Advising
- Financial services
- Sales expertise
- Negotiation expertise
- Banking operations knowledge
- Excellent Communication
- Organization and Time Management
- Flexible and Adaptable
- Business Development Policy development and implementation
Languages
English
Native or Bilingual
Thai
Native or Bilingual
Licenses
- SIE - Securities Industry Essentials
- Series 6 – Investment Company and Variable Contracts Products Representative Exam
- Series 63 – Uniform Securities Agent State Law Exam
- Maine Life Producer
Timeline
Relationship Banker
JPMorgan Chase
05.2021 - Current
Relationship Banker
Bank of America
03.2020 - 05.2021
Customer Service Agent
United Airlines, UGE
03.2018 - 10.2018
Supervisor
Orchid Thai Restaurant
11.2013 - 03.2020
Waitress
Saeng Thai Restaurant
12.2012 - 10.2013
V.I.P Lounge Attendant
Thai Airways International
09.2012 - 11.2012
Cashier and Food
HMS HOST Kennebunk Service Plaza
03.2012 - 07.2012
Cashier
HMS HOST Kennebunk Service Plaza
03.2011 - 05.2011
Associate degree - Hospitality Management
Southern Maine Community College
University of Southern Maine
Bachelor of Arts - Asian Studies
Silpakorn University
Vocational Certificate, Technical Education, Civil Construction - undefined
King Mongkut’s Institute of Technology North
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