Pimkul Tintong
Moraine,OH
Summary
Willing to work with everyone. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner Chef and Waitress
Nida Thai Cuisine
Dayton, OH
03.2015 - Current
- Planned menus, ordered supplies and managed kitchen staff.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Developed creative ideas for special events or promotions involving food preparation or presentation.
- Reviewed operational records to determine amount of food used in order to maintain appropriate inventory levels.
- Resolved customer complaints regarding food quality or service issues.
- Managed daily operations of the kitchen including scheduling shifts for staff.
- Created weekly schedules for employees based on projected business volume.
- Documented employee performance reviews in order to assess progress towards goals set out in training plans.
- Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
- Tracked ingredient inventories to estimate purchasing needs and prevent unnecessary expenditures.
- Collaborated with restaurant management to align kitchen operations with goals of establishment.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
- Organized special events such as banquets or buffets requiring complex menus or decorations.
- Managed kitchen staff team and assigned tasks for various stages of food production.
Waitress
Tik Thai Grilled
Bellbrook, OH
02.2010 - 08.2014
- Managed and trained waitstaff to ensure exceptional customer service.
- Created new systems for efficient order taking and delivery of food items.
- Conducted regular meetings with waitstaff to discuss changes in menu, specials, and other relevant topics.
- Organized weekly staff schedules based on business needs.
- Assisted with resolving customer complaints in a professional manner.
- Scheduled annual inventory of restaurant supplies, equipment, furniture.
- Coordinated special events such as banquets or catering services.
- Assisted customers with menu selections according to their dietary needs or preferences.
- Ensured that orders were accurate before they were sent out from the kitchen.
- Worked closely with chefs to ensure quality control standards are met at all times.
- Performed cashier duties when necessary including handling payments from customers using POS system.
- Supervised daily operations of the restaurant floor including seating arrangements, greeting guests, and providing assistance throughout meal service.
- Ensured that all tables are properly cleared after each guest leaves the restaurant.
- Trained and acclimated new servers to restaurant's culture and operations.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Maintained thorough knowledge of menu to describe dining options.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Directed and assisted in general dining room cleaning and sanitation.
- Leveraged proper serving etiquette to promote inviting dining atmosphere.
Waitress
Blue Spice Thai Restaurant
ALbany, NY
08.2009 - 01.2010
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided accurate change for cash transactions using a cash register system.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
Waitress
Royal Thai Restuarant
Las Vegas, NV
08.2008 - 07.2009
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Served alcoholic beverages responsibly in accordance with state laws.
Waitress
Classic Thai Cuisine
Pasadena, CA
12.2007 - 07.2008
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Served alcoholic beverages responsibly in accordance with state laws.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
Customer Service Analyst
DHL LOGISTIC THAILAND
Bangkok, THAILAND
01.2006 - 08.2007
- Provided customer support to clients via phone, email and live chat.
- Analyzed customer inquiries and complaints in order to provide accurate solutions.
- Resolved technical issues in a timely manner while maintaining customer satisfaction.
- Developed strategies for improving customer service processes and procedures.
- Responded promptly to all incoming inquiries from both internal and external sources.
Logistics Officer
Michelin Tire Thailand
Bang Kok, Thailand
01.2002 - 12.2003
- Coordinated and monitored supply chain operations to ensure timely delivery of goods.
- Developed strategies for efficient distribution of products based on customer requirements.
- Negotiated contracts with third-party providers for transportation services.
- Established relationships with vendors, carriers, and other stakeholders in the logistics industry.
- Monitored inventory levels to ensure adequate supplies were available when needed.
- Communicated effectively with shippers, customers and receivers regarding changes in pick up or delivery status.
- Planned shipments according to customers' needs and specifications.
Education
English Language Program
California State University - Los Angeles
Los Angeles, CA01-2008
Master of Science - Technical Education in Industrial Business
King Mongkut University North Bangkok
Bangkok Thailand09-2004
Bachelor of Science - Industrial Technology in Industrial Management
King Mongkut University North Bangkok
Bangkok Thailand03-2000
Associate of Arts - Business Language
Rajchamongkol Borpitpimuk Chakawat
Bangkok Thailand02-1998
Skills
- Operations Management
- Budget Administration
- Profit and loss analysis
- Marketing tactics
- Project estimating
Certification
- Certificate of 12 hour Thai Dessert Course 1
- A 30 hours English Language course in Report & Proposal Writing for Careers.
- Intensive English Program from International Academy of English Las Vegas
Affiliations
- cooking & baking are my favorite activities
Timeline
Owner Chef and Waitress
Nida Thai Cuisine
03.2015 - Current
Waitress
Tik Thai Grilled
02.2010 - 08.2014
Waitress
Blue Spice Thai Restaurant
08.2009 - 01.2010
Waitress
Royal Thai Restuarant
08.2008 - 07.2009
Waitress
Classic Thai Cuisine
12.2007 - 07.2008
Customer Service Analyst
DHL LOGISTIC THAILAND
01.2006 - 08.2007
Logistics Officer
Michelin Tire Thailand
01.2002 - 12.2003
English Language Program
California State University - Los Angeles
Master of Science - Technical Education in Industrial Business
King Mongkut University North Bangkok
Bachelor of Science - Industrial Technology in Industrial Management
King Mongkut University North Bangkok
Associate of Arts - Business Language
Rajchamongkol Borpitpimuk Chakawat
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