Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pimpisa Sertsuwangul

Woodside,NY

Overview

7
7
years of professional experience
1
1
Certification
1
1
Language

Work History

Server Manager

Thep Thai Restaurant
01.2022 - Current
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Daily summarize sale report.

Cashier

Uthai Restaurant
08.2022 - 02.2024
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Enhanced customer satisfaction by providing fast and accurate order processing at the checkout counter.
  • Supported store management by performing inventory checks and restocking items as needed throughout shifts.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Used Toast POS system to enter orders, process payments and issue receipts.
  • Balanced cash drawer at beginning and close of shift.

Server

VIV Thai Restaurant & Bar
09.2021 - 12.2022
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Hero Thai & Izakaya
09.2018 - 08.2021
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Optimized seating arrangements for large groups or special events to maximize space utilization while maintaining guest satisfaction.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Enthaice Thai Kitchen
07.2017 - 08.2018
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Greeted new customers, discussed specials, and took drink orders.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Education

Bachelor of Accountancy - Accountancy

Kasetsart University
50 Ngamwongwan Rd, Chatuchak, Bangkok 10900
05.2001 -

Skills

  • Fast Learner and Multitasking

    • undefined

    Certification

    NYC Health Food Protection

    Timeline

    Cashier

    Uthai Restaurant
    08.2022 - 02.2024

    NYC Health Food Protection

    03-2022

    Server Manager

    Thep Thai Restaurant
    01.2022 - Current

    Server

    VIV Thai Restaurant & Bar
    09.2021 - 12.2022

    Server

    Hero Thai & Izakaya
    09.2018 - 08.2021

    Server

    Enthaice Thai Kitchen
    07.2017 - 08.2018

    Bachelor of Accountancy - Accountancy

    Kasetsart University
    05.2001 -

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