Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pimprapa Krathinthong

Clarkdale,AZ

Summary

Forward-thinking manager skilled at operating teams efficiently to meet operational goals. Successful background matching employees with roles for maximum performance. Proactive, hardworking, integrity conscious individual focused on continuous operational improvement.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Rep 1, Claims Processing (Remote)

CVS Healthcare
12.2023 - Current
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Review claims for missing information and make calls to retrieve the information,
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.

Assistant Manager/Server

Crema Craft Kitchen and Bar
06.2020 - 02.2023
  • Provides a "Guest First" service at all times, creating and exceptional customer service experience.
  • Helps with planning schedules and delegating assignments to meet coverage and service demands.
  • Helps team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Interacts with guests and staff in a cordial, efficient, and professional manner and rings guest checks, collects cash, and processes credit charges following company policies and procedures
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Manager/Server/Bartender/Hostess

THAI PALACE, Sedona & Cottonwood
01.2006 - 02.2023
  • Promotes a positive atmosphere to guarantee each customer receives exceptional food and service.
  • Oversees front-of-house personnel to maintain adequate staffing and minimize overtime.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Prepared for and executed new menu implementations.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Associate of Science - Radiologic Technology

Yavapai Community College
Cottonwood, AZ
05.2027

Skills

  • Bilingual
  • Leadership Experienced
  • Vendor Negotiations
  • Conflict Resolution
  • MS Office
  • Google Drive
  • 45 WPM
  • Goal-oriented mindset
  • Customer Relations
  • Data entry proficiency

Certification

  • Food Manager Training Certification, Coconino County, 2017
  • Title 4 Basic Liquor Law Certification, 360 Training 2020
  • CPR, First Aid, AED, BLS Certification, New Life CPR, 2023
  • Listening for Your Customer's Stated Need Certification
  • Digging Deeper to Uncover Customer Needs Certification
  • Conscious Inclusion Learning Experience Certification
  • Corporate and DC Records Management Program Certification
  • Privacy and HIPAA Privacy Training Certification
  • Security Awareness Training Certification
  • Privacy Awareness and Business Firewall Certification
  • Preventing Discrimination and Harassment Training Certification

Timeline

Rep 1, Claims Processing (Remote)

CVS Healthcare
12.2023 - Current

Assistant Manager/Server

Crema Craft Kitchen and Bar
06.2020 - 02.2023

Manager/Server/Bartender/Hostess

THAI PALACE, Sedona & Cottonwood
01.2006 - 02.2023

Associate of Science - Radiologic Technology

Yavapai Community College

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Pimprapa Krathinthong