Pinakini Mothukuri
Seattle
Summary
Highly organized and dependable candidate with a proven track record of effectively managing multiple priorities. Demonstrated success in maintaining a positive attitude while navigating demanding workloads. Committed to exceeding expectations by willingly taking on additional responsibilities to ensure the achievement of team goals.
Overview
7
7
years of professional experience
Work History
IT SPECIALIST AND SERVICES ANALYST
INVIXONTECHNOLOGIES
08.2023 - Current
- Responsible for daily management of assigned help desk ticket queues with adherence to established thresholds for response.
- Interacted daily through stand-up meetings, providing updates, addressing concerns and ensuring alignment on deliverables.
- Maintained accurate records in Applicant Tracking System regarding all aspects of the recruitment process including notes and status changes
- Provided primary support for the company’s organization software, ensuring its optimal performance and reliability.
- Troubleshoot and resolve issues related to the accounting software, including system errors, data discrepancies, and user access problems.
- Provides training on production issues and new application functionality to team members and customers as needed.
- Manage user accounts and permissions within the accounting software, including onboarding new users and handling access requests. Coordinate with software vendors for technical support and software updates as needed.
- Liaise with all teams to understand their needs and address any software-related challenges they encounter.
- Assist in implementing practices to optimize IT resources.
- Point of contact for any processes and system operations.
- Analyze employment data related to the position and create reports in applications accordingly.
- Provided staffing support for recruiters and marketing teams,ensuring projects remained on schedule and met all necessary requirements.
- Worked with hiring managers and HR for policy implementations and any software updates.
IT CLIENT SERVICES ANALYST
STAFFINGFRONT
03.2018 - 04.2023
- Maintained accurate records in Applicant Tracking System regarding all aspects of the recruitment process including interview notes and candidate status changes
- Gather client feedback to identify areas for service improvement and implementation of new IT service initiatives.
- Responsible for understanding the requirements of the clients & different departments.
- Responsible for helping team members in various tasks and help them utilize IT systems effectively.
- Responsible for helping HR & BGV team in providing relevant documents in application.
- Responsible for conducting daily & weekly meetings with team
- Maintaining recruiters daily, weekly, monthly, Quarterly, Half yearly & Yearly report
Education
JNTUH UNIVERSITY
06-2010
Skills
- Talent management
- Management skills
- Multitasking capabilities
- Applicant Tracking Systems
- Application analysis
- Customer support
- Test plan execution
- Software testing
- Technical support
- Teamwork
- Problem-solving
- IT troubleshooting
- Ticket management
Languages
English
Timeline
IT SPECIALIST AND SERVICES ANALYST
INVIXONTECHNOLOGIES
08.2023 - Current
IT CLIENT SERVICES ANALYST
STAFFINGFRONT
03.2018 - 04.2023
JNTUH UNIVERSITY
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