Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PINCHAS GERTNER

Spring Valley,NY

Summary

IT professional with experience supporting a wide range of environments through MSP work, from complex on-premises infrastructures–including multiple application and database servers, enterprise storage, and load balancers–to fully cloud-based and hybrid environments.


Focused on balancing technical excellence with real-world usability, always prioritizing reliability, simplicity, and client satisfaction over unnecessary complexity.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Technical Lead

ItCon Inc
03.2025 - Current
  • Acted as technical lead for the projects team, partnering with the project manager to plan and oversee all technical aspects, while ensuring project technicians delivered work to required standards.
  • Provided technical guidance to Help Desk technicians for troubleshooting and escalations, collaborating closely with the service manager to ensure tickets were resolved efficiently and met high technical standards.

IT Project Engineer

ItCon Inc
01.2023 - 02.2025
  • Implemented IT infrastructure projects across diverse client environments, including server installation and configuration, remote access deployments, network setups, and Office 365 setup and administration.
  • Upgraded and standardized IT environments to improve reliability, performance, and security.
  • Handled advanced, escalated service tickets requiring in-depth troubleshooting.

IT Help Desk Technician

ItCon Inc
11.2021 - 12.2022
  • Provided day-to-day technical support to end-users, troubleshooting hardware, software, and network issues.
  • Set up and configured desktops, laptops, printers, and other IT equipment for end users.

Education

Information Technology

Viewpoint Academy
Brooklyn, NY
01.2022

Skills

  • Windows Server administration, including Active Directory, Group Policy, file and print services, and Remote Desktop Services (RDS)
  • Microsoft 365 administration, including Exchange Online, SharePoint, Entra ID Conditional Access, and application SSO
  • Network infrastructure setup and support: firewalls, managed switches, VLAN segmentation, DNS/DHCP configuration, and VPN implementation
  • Backup and disaster recovery planning, implementation, and management
  • VoIP setup, configuration, and support
  • Cyber threat identification, response, and secure environment setup

Certification

  • Cisco CCNA
  • Fortinet NSE 4 Network Security Professional
  • Veeam Certified Engineer - VMCE
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+

Timeline

IT Technical Lead

ItCon Inc
03.2025 - Current

IT Project Engineer

ItCon Inc
01.2023 - 02.2025

IT Help Desk Technician

ItCon Inc
11.2021 - 12.2022

Information Technology

Viewpoint Academy

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