Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lilian Dou

Long Beach,CA

Summary

Dedicated team player, always looking out for productivity and increasing sales. Excellent people skills. Heavy customer services experience in all my jobs. Love working with people and establishing rapport.

Overview

20
20
years of professional experience

Work History

Inventory and Sales Associate

Ying Enterprises, LLC Yina Yu
08.2013 - 01.2019
  • , maintaining increased sales revenue by building a solid rapport with customers and recommending appropriate products based on their needs. I managed at least 30 vendors.
  • I often visited the Six Nail Spa and Three Restaurants business, ensuring inventory was not running low and coordinating with vendors for continual supply.
  • Boosted customer satisfaction through exceptional service, promptly addressing concerns, and providing a welcoming store environment. Responded to 20 customer emails a day.
  • Achieved monthly sales targets consistently by implementing effective sales strategies, maintaining high product knowledge, and organizing in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Boosted customer satisfaction through exceptional service, promptly addressing concerns, and providing a welcoming store environment.
  • They increased sales revenue by building a solid rapport with customers and recommending appropriate products based on their needs.

Manager Sales

Kunshan, Golf Division
09.2006 - 03.2012
  • Division Sales Manager. Sales manager and conference coordinator. Hired due to having some English speaking and interpreter skills.
  • I sought various ways to reduce operational costs through comprehensive process improvement initiatives and resource management.
  • Also successful at setting up conferences and training for L'Oreal China. I have received numerous accolades from my superiors.

Manager of Sales

Quanzhou Run Neng Battery Manufacturer
01.1999 - 10.2006
  • Manager of the Sales Department and all of China's Branch Offices. Traveled over ten times a week between offices.
  • We are skilled at working independently and collaboratively in a team environment. Self-motivated, with a strong sense of personal responsibility. Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance. Managed time efficiently to complete all tasks within deadlines. Ensured on-time deliveries.
  • We have demonstrated respect, friendliness, and willingness to help wherever needed.

Education

Associate of Arts - Teacher Primary School

China First Major School
Zhanzhou Province
07.1992

Associate of Applied Science - Business Management

Long Beach City College
Long Beach, CA
06.2024

Associate of Arts - Chinese Language

Zhengzhou College
Zhengzhou China
09.1993

Skills

  • Excellent marketing skills, such as marketing channel planning, Product Sales, Accounting skills, excel skills, PowerPoint skills, good writing skills, team Player, goal-oriented, and task-focused English and Chinese Good connect with people And good collarbone and well with a team Highly self-discipline

Languages

English
Professional Working
Chinese (Mandarin)
Native or Bilingual

Timeline

Inventory and Sales Associate

Ying Enterprises, LLC Yina Yu
08.2013 - 01.2019

Manager Sales

Kunshan, Golf Division
09.2006 - 03.2012

Manager of Sales

Quanzhou Run Neng Battery Manufacturer
01.1999 - 10.2006

Associate of Arts - Teacher Primary School

China First Major School

Associate of Applied Science - Business Management

Long Beach City College

Associate of Arts - Chinese Language

Zhengzhou College

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Lilian Dou