Highly skilled professional with diverse experience in customer service, IT support, fulfillment operations, and dispatching. Proven ability to provide excellent customer care by addressing inquiries and resolving issues promptly. Demonstrated expertise in IT troubleshooting, ensuring minimal downtime and maintaining optimal system performance. Experienced in overseeing fulfillment processes, ensuring timely and accurate order processing. Proficient in coordinating dispatch operations, optimizing routes, and ensuring efficient logistics. Known for strong problem-solving skills, attention to detail, and ability to lead teams to achieve operational goals. Committed to improving overall business operations and enhancing customer satisfaction
• Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
• Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel
• Using telephones, two-way radios or text messages to contact employees or emergency personnel
• Speaking with supervisors or customers to resolve problems, requests for services or equipment
• Preparing daily work such as schedules
• Preparing work orders for crew or receiving work orders from work crews
• Being in charge of communications within company assigned territories
• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
folk lift certificate