Newman Athem

• Decreased customer complaints by effectively addressing concerns with strong communication and problem-solving abilities..
• While assisting customers, identifying potential sales opportunities, and contributing to revenue growth through effective upselling and cross-selling techniques.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
• Achieved consistently high-quality assurance scores by adhering to company policies and procedures when interacting with customers.
• Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
• Streamlined processes for quicker response times, resulting in improved customer experiences.
• Collaborated with cross-functional teams to ensure seamless service delivery for customers.

• Enhanced order processing efficiency through the adoption of streamlined picking and packing methods.
• Displayed adaptability by undergoing cross-training across various job roles within the fulfillment center.
• Continually improved order accuracy by refining pick-and-pack processes based on feedback from quality control checks.
• Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
• Collaborated with team members to optimize workflows and improve overall operational performance.
• Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.

• Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
• Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel
• Using telephones, two-way radios or text messages to contact employees or emergency personnel
• Speaking with supervisors or customers to resolve problems, requests for services or equipment
• Preparing daily work such as schedules
• Preparing work orders for crew or receiving work orders from work crews
• Being in charge of communications within company assigned territories
• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information