Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Newman Athem

Fort Worth,TX

Summary

Highly skilled professional with diverse experience in customer service, IT support, fulfillment operations, and dispatching. Proven ability to provide excellent customer care by addressing inquiries and resolving issues promptly. Demonstrated expertise in IT troubleshooting, ensuring minimal downtime and maintaining optimal system performance. Experienced in overseeing fulfillment processes, ensuring timely and accurate order processing. Proficient in coordinating dispatch operations, optimizing routes, and ensuring efficient logistics. Known for strong problem-solving skills, attention to detail, and ability to lead teams to achieve operational goals. Committed to improving overall business operations and enhancing customer satisfaction

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Care Specialist /IT Technical Support Specialist

DFW Security
06.2021 - 02.2024
  • Decreased customer complaints by effectively addressing concerns with strong communication and problem-solving abilities..
  • While assisting customers, identifying potential sales opportunities, and contributing to revenue growth through effective upselling and cross-selling techniques.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
  • Achieved consistently high-quality assurance scores by adhering to company policies and procedures when interacting with customers.
  • Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
  • Streamlined processes for quicker response times, resulting in improved customer experiences.
  • Collaborated with cross-functional teams to ensure seamless service delivery for customers.

Lead Fulfillment Associate

Amazon
11.2019 - 06.2021
  • Enhanced order processing efficiency through the adoption of streamlined picking and packing methods.
  • Displayed adaptability by undergoing cross-training across various job roles within the fulfillment center.
  • Continually improved order accuracy by refining pick-and-pack processes based on feedback from quality control checks.
  • Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.

Logistics Coordination Specialist

Echo Global Logistics
03.2016 - 01.2019

• Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
• Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel
• Using telephones, two-way radios or text messages to contact employees or emergency personnel
• Speaking with supervisors or customers to resolve problems, requests for services or equipment
• Preparing daily work such as schedules
• Preparing work orders for crew or receiving work orders from work crews
• Being in charge of communications within company assigned territories
• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information

Education

High School Diploma -

UNIQUE HEIGHTS JUNIOR & SENIOR HIGH SCHOOL

Bachelor of Science - Pharmacy

Igbenidion University Okada
Benin City Nigeria
07.2016

Skills

  • Customer service excellence
  • [Product or Service] support
  • Payment Processing
  • Quality Assurance
  • Data Entry
  • Custom order management
  • CRM Software
  • Direct Sales
  • Warehousing functions
  • Task Prioritization
  • Customer Relationship Management (CRM)
  • MS Office

Certification

folk lift certificate

Timeline

Customer Care Specialist /IT Technical Support Specialist

DFW Security
06.2021 - 02.2024

Lead Fulfillment Associate

Amazon
11.2019 - 06.2021

Logistics Coordination Specialist

Echo Global Logistics
03.2016 - 01.2019

High School Diploma -

UNIQUE HEIGHTS JUNIOR & SENIOR HIGH SCHOOL

Bachelor of Science - Pharmacy

Igbenidion University Okada
Newman Athem