Summary
Overview
Work History
Education
Skills
Computercertificationsandskills
Interests
Timeline
Software
Hi, I’m

Pinkie Mauldin Lewis

Birmingham,Alabama
Pinkie Mauldin Lewis

Summary

Graduate of the University of Alabama of Birmingham with a Bachelor of Science degree in Accounting. Experienced Sales Specialist with exceptional interpersonal skills and strong background in customer service with nine years of success in increasing sales, maintaining and building new client relationships. Analytical and detail-oriented professional with recent Retail Bank Teller experience in providing exceptional marketing, customer service, and managing and administering a variety of financial transactions in a fast-paced banking environment. Welcomed and greeted all customers and took the initiative to provide each customer with a friendly positive customer experience. Demonstrated the ability to work successfully with coworkers as a team to accomplish the organization goals and objectives to provide a quality customer service experience, expert product knowledge and meet sales goal. Bachelor of Science in Accounting | December 2020 | The University of Alabama at Birmingham School of Business. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

12
years of professional experience

Work History

Customer Service Representative – Help Desk

Job overview

  • Maintained positive, empathetic, and professional attitude toward customers at all time
  • Successfully processed credit applications and completed sales transactions in a fast-paced customer friendly environment
  • Processed returns, exchanges, and large purchases accurately and efficiently
  • Communicated and coordinated with coworkers and merchandiser team assignments
  • Maintained up to date knowledge of company products to accurately answer customer’s questions
  • Successfully Trained and receive certification for the Order Picker and daily used the Pallet Jack.

Retail Bank Teller
06.2024 - 08.2024

Job overview

  • Administered and reconciled the balance of the vault and ATM audit
  • Engaged with clients and recommended Bank products and services that met the clients’ needs
  • Provided quality customer service through product knowledge, cross-selling and managing customers’ disputes
  • Accurately processed customer’s deposit, withdrawals and balanced the cash drawer
  • Developed strong relationships with customers by providing exceptional customer service
  • Successfully and timely followed Bank’s opening and closing procedures and protocols.

Lowe’s Home Improvement

Customer Service Sale’s Associate
04.2012 - 01.2021

Job overview

  • Successfully processed credit applications and completed sales transaction while providing exceptional customer service
  • Used Salesforce for customer relationship management and sales
  • Attentively listen and quickly resolve customer product and service-related issues
  • Communicated daily with customers on Lowe’s multi-line phone service about Lowe’s products and services
  • Effectively assisted in training weekday and weekend customer service associates
  • Prepared leads document for customers home improvement projects
  • Performed weekly inventory count and replenish shelves.

Education

University of Alabama At Birmingham
Birmingham, AL

Bachelor of Science
12.2020

University Overview

Skills

  • Product Knowledge
  • Consultative Sales
  • Data Collection
  • Paperwork Processing
  • Complaint resolution
  • Report Generation
  • Microsoft Outlook
  • Administrative Support
  • Payment Processing
  • Staff education and training
  • Critical Thinking
  • Filing

Computercertificationsandskills

Computercertificationsandskills
  • Excel Certification – December 2021
  • Great Plains Computerized Accounting Application Software Training

Interests

Tennis

Pilates

Meditation

Spreading Love and Kindness

Timeline

Retail Bank Teller
06.2024 - 08.2024
Customer Service Sale’s Associate
Lowe’s Home Improvement
04.2012 - 01.2021
Customer Service Representative – Help Desk
University of Alabama At Birmingham
Bachelor of Science

Software

CompTia A Certification

Pinkie Mauldin Lewis