Precious Ani
Katy,TX
Summary
Highly motivated and empathetic Customer Service Specialist with over 3 years of experience delivering exceptional support and resolving customer issues in remote environments. Known for excellent communication skills and a customer-centric approach, I excel at building rapport, addressing inquiries efficiently, and enhancing customer satisfaction. Proficient in CRM software and virtual communication tools, I am committed to providing seamless and positive customer experiences, driving loyalty, and contributing to organizational success.
Overview
2
2
years of professional experience
Work History
Cruise Reservation Agent
Margaritaville At Sea
02.2024 - 05.2024
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Resolved billing discrepancies efficiently by coordinating efforts with accounting personnel to ensure timely resolution for all parties involved.
Customer Service Representative
At Home Decor Superstore
05.2023 - 01.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Technical Associate
Apple
01.2022 - 08.2023
- Remote work technological proficiency
- Provided timely and accurate support to customers via phone, email, and chat. Resolved technical issues related to Apple hardware, software, and services.
- Diagnose and troubleshoot hardware and software issues. Utilize problem-solving skills to resolve technical challenges and escalate complex issues to higher-level support when necessary
- Deliver exceptional customer service, ensuring a positive experience with every interaction. Listen to customer concerns, empathize with their situation, and offer effective solutions
- Follow up on customer cases and ensure all information is recorded for future references.
Education
Associate of Science - Construction Management
Prairie View A & M University
Prairie View, TX05.2026
Skills
- Customer Engagement
- Reservation software
- Phone Etiquette
- Typing Speed
- Phone and Email Etiquette
- Customer Service
- Team Collaboration
- Active Listening
- English Fluency
- Critical Thinking
- Telephone reception
- Cost Planning
Timeline
Cruise Reservation Agent
Margaritaville At Sea
02.2024 - 05.2024
Customer Service Representative
At Home Decor Superstore
05.2023 - 01.2024
Technical Associate
Apple
01.2022 - 08.2023
Associate of Science - Construction Management
Prairie View A & M University
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