Pinky Damo
Bloomindale,Illinois
Summary
Resourceful trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Results-driven experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
11
11
years of professional experience
Work History
Supervisor
Jopine Store
Malay, Aklan
06.2012 - 08.2023
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Responded to customer questions regarding products, prices and availability.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Created new strategies for improving customer service standards within the organization.
- Participated in conferences related to industry trends or organizational developments.
- Organized special events such as company picnics or holiday parties for employees.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assessed company operations for compliance with safety standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Determined consumer needs to provide products and services appealing to larger market.
- Audited company's legal documents to verify compliant policies and procedures.
Shop Owner
Cyphers Home Made Goods and Desserts
Malay, Aklan
04.2018 - 05.2023
- Handled customer inquiries, complaints, and returns professionally.
- Provided excellent customer service to ensure customer satisfaction.
- Maintained inventory levels by ordering stock as needed.
- Managed employee schedules and assigned tasks and responsibilities to employees.
- Trained employees according to specifics of role and company values.
- Reviewed financial statements regularly to assess profitability of operations.
- Analyzed sales data to identify opportunities for growth.
- Trained and managed shop staff, including delegating tasks and scheduling shifts.
- Maintained inventory and approved contracts to ensure availability of products for customers.
- Monitored financial objectives and prepared budgets according to projections.
- Processed payments, calculated taxes, and prepared invoices for customers.
- Established policies regarding pricing, promotions, refunds, returns.
- Trained, recruited, and selected shop employees.
- Increased business by developing new marketing and promotional strategies.
- Developed and implemented marketing strategies to increase sales.
- Analyzed financial statements to identify areas of improvement for cost savings.
- Assisted with product development to create new items for the store.
- Prepared for new product lines and seasonal changes by running in-store and online clearance events.
- Kept records for production, inventory, income, and expenses.
- Interviewed, trained and supervised employees.
- Determined pricing for products or services based on costs and competition.
Education
Bachelor of Science - BS Psychology
Southville International School And Colleges
Manila, PhilippinesSkills
- Business Development
- Inventory Control
- Data Analytics
- Staff Management
- Employee Motivation
- Goal-Oriented
Timeline
Shop Owner
Cyphers Home Made Goods and Desserts
04.2018 - 05.2023
Supervisor
Jopine Store
06.2012 - 08.2023
Bachelor of Science - BS Psychology
Southville International School And Colleges
Similar Profiles
Swetha GantaSwetha Ganta
Supermarket cashier at Elif Turkish Store (Off Licence Store)Supermarket cashier at Elif Turkish Store (Off Licence Store)
Wipavani BoonsamonWipavani Boonsamon
E-Commerce Associate at Clothing Store, Cosmetic Store, Bag StoreE-Commerce Associate at Clothing Store, Cosmetic Store, Bag Store
Trusha ProothiTrusha Proothi
Manager at Kasha Convenience Store, NSLC Agency Store, UltramarManager at Kasha Convenience Store, NSLC Agency Store, Ultramar
Ernest NelsonErnest Nelson
Security Officer and Maintenance Man at Digby's Security AgencySecurity Officer and Maintenance Man at Digby's Security Agency
Anthony MattesonAnthony Matteson
Inside Sales Representative at PBC LinearInside Sales Representative at PBC Linear