Pinky Rathi

Take Mentor session in NHT batches

Provide them full support during certification and OJT.

Audits NHT batch call to ensure the good quality score.

Self Login

Self Quality

Call Calibration.

Key Responsibility Areas :-

Train NHT Batches

Develop training modules and material (e.g. ppt,videos and manuals)

Organize classroom training about product features and customer handling techniques.

Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork)

Identify individual and team skills gaps

Schedule regular training sessions (e.g. monthly or quarterly)

Ensure new hires take on basic sales training courses, including communication and troubleshooting skills

Coordinate mentorship programs for new customer service representatives(Buddy Up & OJT)

Maintain updated records of training curriculum and material.

Key Performance Indicator:-

Batch Throughput 80 to 85%

Batch Certification 90-98%

0-30 days score 80-90%

Self login-100%

Self Quality-98%

Call Calibrations

Self JKQ Test Score

Self PSPKT

Feedback session

Key Responsibility Areas :-

Train NHT Batches

Develop training modules and material (e.g. ppt,videos and manuals)

Organize classroom training about product features and customer handling techniques.

Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork)

Identify individual and team skills gaps

Schedule regular training sessions (e.g. monthly or quarterly)

Ensure new hires take on basic sales training courses, including communication and troubleshooting skills

Coordinate mentorship programs for new customer service representatives(Buddy Up & OJT)

Maintain updated records of training curriculum and material.

Key Performance Indicator:-

Batch Throughput

Batch Certification 80-95%

0-30 days score 85-90%

Self login-100%

Self Quality-98%

Call Calibrations

Feedback session

Key Responsibility Areas :-

Train NHT Batches

Develop training modules and material (e.g. ppt,videos and manuals)

Organize classroom training about product features and customer handling techniques.

Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork)

Identify individual and team skills gaps

Schedule regular training sessions (e.g. monthly or quarterly)

Ensure new hires take on basic sales training courses, including communication and troubleshooting skills

Coordinate mentorship programs for new customer service representatives(Buddy Up & OJT)

Maintain updated records of training curriculum and material.

Key Performance Indicator:-

Batch Throughput 80 to 85%

Batch Certification 90-98%

0-30 days score 80-90%

Self login-100%

Self Quality-98%

Call Calibrations

Self JKQ Test Score

Self PSPKT

Feedback session

Had core sales process

Need to call to clients and sale them the company's product

International Calling process covered whole Europe and USA.

Got promoted as a Product and Process Trainer.