Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Pinky Talley

Pinky Talley

JONESBORO,GA

Summary

Dynamic and dedicated professional with a proven track record at Atlanta Beltline, excelling in crime prevention and community relations. Leveraging strong investigative skills and effective communication, I enhanced public safety and built trust within the community, significantly reducing crime rates through strategic patrol techniques and proactive engagement.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Patrol Officer

Atlanta Beltline
  • Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
  • Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
  • Handled crisis situations effectively by utilizing strong communication skills, de-escalation techniques, and sound judgment under pressure.
  • Provided assistance to citizens in need, including medical emergencies or vehicle breakdowns, demonstrating compassion and professionalism at all times.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Collaborated with fellow officers for efficient crime prevention and response efforts.
  • Investigated suspicious activities, deterring potential criminal behavior and maintaining community security.
  • Assisted in accident investigations, providing support to those involved and ensuring accurate documentation of events.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Coordinated with other law enforcement agencies during joint operations or investigations to ensure efficient communication and teamwork.
  • Identified and addressed potential hazards within the community – conducting regular checks and making necessary recommendations to mitigate risks.
  • Developed positive relationships within the community through outreach programs and regular interaction with citizens.
  • Served as a field training officer for new recruits – sharing knowledge gained from experience on patrol-helping them excel in their roles.
  • Participated in multi-agency operations to tackle organized crime, enhancing regional security.
  • Investigated suspicious activities, leading to prevention of potential crimes.
  • Engaged with at-risk youth, promoting positive alternatives to criminal activities.
  • Improved public trust with community engagement activities.
  • Conducted thorough investigations to solve crimes, bringing closure to affected individuals.
  • Analyzed crime trends, contributing to development of targeted patrol strategies.
  • Developed strong relationships with community leaders to enhance cooperative efforts in crime prevention.
  • Assisted in emergency situations, providing first aid and support until medical teams arrived.
  • Enforced legal statutes, contributing to maintenance of public order.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Collaborated with local organizations to develop safety programs for community.
  • Responded to emergency calls, providing timely assistance and reducing incident escalation.
  • Enhanced community safety by conducting regular patrols in high-risk areas.
  • Reduced neighborhood crime rates through strategic surveillance and patrolling.
  • Compiled detailed reports on daily activities and incidents to inform law enforcement strategies.
  • Utilized advanced technology for efficient reporting and tracking of incidents.

Shuttle Driver

Arbor Terrace
2025 - Current
  • Transported residents safely between locations, ensuring timely arrivals and departures.
  • Assisted with loading and unloading of mobility aids and personal items for residents.
  • Maintained vehicle cleanliness and performed routine safety checks to ensure operational readiness.
  • Communicated effectively with staff and residents to provide updates on transportation schedules.
  • Coordinated with healthcare providers for timely transport of residents attending medical appointments.
  • Adapted quickly to changing routes and passenger needs, enhancing overall service efficiency.
  • Trained new drivers on safety protocols and efficient route management techniques.
  • Implemented feedback from residents to improve transportation services and resident satisfaction levels.
  • Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
  • Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
  • Maintained clean and neat shuttle for passenger comfort.
  • Operated with safety and skill to avoid accidents and delays.
  • Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
  • Transported customers to and from Location.
  • Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
  • Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
  • Collaborated with dispatchers to optimize route planning and scheduling for maximum efficiency.
  • Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
  • Maintained a clean and comfortable vehicle for passengers, promoting a positive travel experience.
  • Followed predetermined routes to consistently meet targets and maintain schedules.
  • Recorded accurate trip logs for management review, facilitating effective oversight of daily operations.
  • Promoted a positive image of the company by maintaining a professional appearance and attitude at all times while on duty.
  • Followed company policies and procedures and maintained compliance with standards.
  • Ensured passenger safety by adhering to company protocols and traffic regulations during transit.
  • Displayed excellent problem-solving abilities when faced with unexpected route detours or closures due to construction or accidents.
  • Assisted passengers with luggage handling, ensuring their belongings were securely stored and safely transported.
  • Provided information about routes, destinations and timelines to inform passengers.
  • Supported team members during peak hours or absences, maintaining consistent service levels across shifts.
  • Navigated through high-traffic areas skillfully, minimizing delays in arrival times for passengers'' convenience.
  • Operated wheelchair lifts as needed, ensuring accessibility for all passengers regardless of physical limitations or disabilities.
  • Maintained cleanliness and orderliness inside shuttle, enhancing travel experience for all passengers.
  • Facilitated smooth booking process for passengers, using digital platform to streamline reservations and confirmations.
  • Improved passenger satisfaction by providing courteous service and responding promptly to all requests.
  • Enhanced operational efficiency by providing timely feedback to management on route effectiveness and passenger needs.
  • Engaged in continuous learning, attending workshops on customer service and safety to enhance professional skills.
  • Strengthened safety measures by adhering strictly to traffic laws and company policies, resulting in record of zero accidents.
  • Promoted to lead driver within first year of employment, recognizing dedication to service excellence and leadership qualities.
  • Reported any vehicle issues or damages immediately, minimizing downtime and potential safety hazards.
  • Enhanced team communication by initiating daily briefing on route changes and passenger feedback.
  • Compiled and submitted accurate driving logs and reports, ensuring compliance with regulatory requirements.
  • Trained new drivers on best practices for safety, customer service, and route planning, elevating team performance.
  • Conducted daily vehicle inspections to identify maintenance needs, ensuring vehicle safety and operational efficiency.
  • Ensured timely and safe transport of passengers to their destinations, contributing to consistent record of punctuality and reliability.
  • Contributed to positive team atmosphere by supporting colleagues during peak times and sharing insights on improving service delivery.
  • Adapted quickly to unexpected changes in routes or schedules, maintaining high levels of service despite challenges.
  • Fostered positive and welcoming environment on shuttle, receiving commendations from passengers for exceptional service.
  • Collaborated with customer service team to address and resolve passenger complaints, improving overall service quality.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
  • Followed designated routes and schedules while operating vehicles.
  • Observed passengers during the journey and reported any suspicious behavior.
  • Responded with ease to sudden changes in routes and schedules.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Remained calm and poised in emergent situations.
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Developed deep knowledge of local routes and area destinations.
  • Communicated with passengers regarding estimated time of arrival.
  • Pointed out landmarks and other points of interest to passengers.
  • Planned routes based on knowledge of local areas, GPS information, and customer preferences.
  • Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Followed applicable traffic regulations and traffic laws.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Delivered passengers to destinations safely and on time.
  • Assisted passengers with luggage and special needs, ensuring comfortable and accommodating travel experience.
  • Implemented more efficient route plan, decreasing travel time and increasing passenger satisfaction.

Delivery Driver

Kroger
2023 - 2024
  • Ensured timely delivery of groceries to customers, adhering to scheduled routes and protocols.
  • Operated delivery vehicle while following safety guidelines and traffic regulations.
  • Communicated effectively with customers to verify delivery details and address inquiries.
  • Maintained cleanliness and organization of delivery vehicle for optimal performance.
  • Adapted quickly to changing routes and customer requests, ensuring efficient service.
  • Assisted in training new drivers on delivery procedures and company policies.
  • Collaborated with store staff to coordinate inventory management for smooth deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
  • Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
  • Operated light trucks to deliver loads as far as Number miles from home location.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Inspected load security and checked for damages.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Fostered positive working relationships with regular customers.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
  • Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
  • Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
  • Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
  • Enhanced team knowledge by sharing best practices for navigation and time management.
  • Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
  • Contributed to environmental sustainability by following eco-friendly driving practices.

Tree and Shrub Tech /Lawn

TruGreen Lawn Care
2018 - 2023
  • Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
  • Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
  • Handled crisis situations effectively by utilizing strong communication skills, de-escalation techniques, and sound judgment under pressure.
  • Provided assistance to citizens in need, including medical emergencies or vehicle breakdowns, demonstrating compassion and professionalism at all times.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Collaborated with fellow officers for efficient crime prevention and response efforts.
  • Investigated suspicious activities, deterring potential criminal behavior and maintaining community security.
  • Assisted in accident investigations, providing support to those involved and ensuring accurate documentation of events.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Coordinated with other law enforcement agencies during joint operations or investigations to ensure efficient communication and teamwork.
  • Identified and addressed potential hazards within the community – conducting regular checks and making necessary recommendations to mitigate risks.
  • Developed positive relationships within the community through outreach programs and regular interaction with citizens.
  • Served as a field training officer for new recruits – sharing knowledge gained from experience on patrol-helping them excel in their roles.
  • Participated in multi-agency operations to tackle organized crime, enhancing regional security.
  • Investigated suspicious activities, leading to prevention of potential crimes.
  • Engaged with at-risk youth, promoting positive alternatives to criminal activities.
  • Improved public trust with community engagement activities.
  • Conducted thorough investigations to solve crimes, bringing closure to affected individuals.
  • Analyzed crime trends, contributing to development of targeted patrol strategies.
  • Developed strong relationships with community leaders to enhance cooperative efforts in crime prevention.
  • Assisted in emergency situations, providing first aid and support until medical teams arrived.
  • Enforced legal statutes, contributing to maintenance of public order.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Collaborated with local organizations to develop safety programs for community.
  • Responded to emergency calls, providing timely assistance and reducing incident escalation.
  • Enhanced community safety by conducting regular patrols in high-risk areas.
  • Reduced neighborhood crime rates through strategic surveillance and patrolling.
  • Compiled detailed reports on daily activities and incidents to inform law enforcement strategies.
  • Utilized advanced technology for efficient reporting and tracking of incidents.

Driver

Unifi/Delta
2021 - 2023
  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
  • Provided exceptional service to clients, leading to increased repeat business and positive feedback.
  • Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
  • Addressed and resolved customer inquiries and concerns, fostering positive relationships.
  • Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
  • Reduced delivery times with careful planning and route optimization.
  • Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
  • Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
  • Improved route efficiency, leading to reduction in average delivery times.
  • Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
  • Participated in safety training and workshops, applying learned techniques to daily driving practices.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Reduced incidents of late deliveries by implementing effective time-management strategies.
  • Minimized liability by consistently following road rules when driving.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Education

High School Diploma -

Lagrange High
LaGrange Ga.
05.1993

Skills

  • Integrity and honesty
  • Stress tolerance
  • Self-defense tactics
  • Traffic control
  • Crime prevention
  • Community policing
  • Patrol techniques
  • Physical fitness
  • Investigative skills
  • Critical thinking
  • Emergency management
  • Public relations
  • Case report writing
  • First aid
  • Public safety
  • Decision-making
  • Public disturbance investigation
  • Crime investigation
  • Motor vehicle operation
  • Emergency response
  • Investigative reports
  • Suspicious activity monitoring
  • Foot patrolling
  • Public service
  • Witness interviewing
  • Dispatch communication
  • Law enforcement information databases
  • Protecting people and property
  • Crowd control
  • Traffic monitoring
  • Accident scene documentation
  • Community education
  • Property patrol
  • Surveillance
  • Accident investigations
  • Report writing
  • Ground patrol
  • Community relations
  • Community oriented policing
  • Officer training
  • Witness interviews
  • Individual surveillance
  • Directing traffic
  • Crime scene photographs
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Team building and development
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Relationship building
  • Crowd management
  • Team building
  • Investigative procedures

Accomplishments

Employee of the month

COR Certified

Certification

CPR and Defibrillator

Timeline

Patrol Officer

Atlanta Beltline

Shuttle Driver

Arbor Terrace
2025 - Current

Delivery Driver

Kroger
2023 - 2024

Tree and Shrub Tech /Lawn

TruGreen Lawn Care
2018 - 2023

Driver

Unifi/Delta
2021 - 2023

High School Diploma -

Lagrange High

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