Pinky Rose Samonte

• Preceptorship completed at VA Palo Alto, Intermediate Intensive Care Unit with valuable knowledge and nursing skills attained during this time.
• Completed 157 hours

• Mental Health and Psychiatric Clinical Rotation.

• Med-Surg and Telemetry, Intermediate Inetensive Care Unit and Spinal Cord Injury clinical rotation

• Pediatrics acute care and oncology clinical rotation

• Obstetrics and Labor Delivery clinical rotation
• Special Care Nursery clinical rotation.

• Clinical rotation in medical-surgical, geriatric and OR

Ensuring sufficient staff for Adult services, Maternal Childcare, and Intensive Care Unit on a daily basis in accordance with union contracts and cost effectiveness.

• Interpret collective bargaining agreements (CBA) to minimize the cost of overtime and other premium payments
• Negotiate with staff, including but not limited to RN's, PCT's and UA 's to cover current and future vacant shifts using the KP Staffing and Scheduling application
• Facilitate daily team meetings among Nurse Managers and House Supervisors to meet staffing needs based on unit acuity and patient workload
• Fast paced reorganization of staff assignments to cover staffing shortages in time for shift changes
• Create and interpret staffing reports and present to management for purpose of streamlining costs and patient care efficiency
• Provide necessary information to payroll to ensure employees are paid in accordance with CBAs or other Kaiser policies and guidelines

• Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
• Promoted loyalty by signing customers up for Hilton Honors rewards program and encouraged repeat stays through exceptional service
• Stayed current on local attractions and special events to help guests with entertainment options
• Responded to inquiries and room requests made online, by phone or email
• Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities
• Provided property details to patrons, including dining areas, pool, spa and fitness center

• Manager on duty on weekends
• Mentored new staff on correct procedures, compliance requirements and performance strategies
• Developed lasting relationships with guests that built loyalty and drove hotel revenue
• Managed guest check-in and check-out procedures, placed reservations and processed payments
• Worked with room service, housekeeping, maintenance and security to meet all guest needs
• Handled communications systems
• Trained new employees on company customer service policies and service level standards

• Reserved guest rooms over the phone, in person and via computer for travelers and provided confirmations
• Developed a vast knowledge of the local area to provide guests with information about dining options, arts, and culture, sporting events, concerts and shows
• Handled phone calls and routed them to the proper guest or department
• Provided key administrative support
• Executed a personable demeanor to every guest who approached the front desk
• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
• Responded to telephone inquiries from clients, vendors and the public