Pio Ganaban
Calimesa,CA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager
Coverall North America
San Bernardino And Los Angeles
11.2018 - Current
- Leadership and guidance to Coverall's Regional Support Center in San Bernardino and Los Angeles to guide and lead operations and sales team
- Increase productivity by leading team to meet Retention, Net Gain, Franchise Sales, EBITDA$, and EBITDA%
- Implement and execute effective processes, to increase regional performance that increased Sales by 30% and Operations by 20%
- Establish growth with Operations and Sales team, to help build their skills, and increase their performance
- Build trusting relationships with existing and new Franchise Owners to help guide and support their growth and success of their Coverall Franchise Business.
Business Development Manager
Coverall
04.2015 - 10.2018
- Conduct initial and ongoing training with Franchise Business Owners, to help them establish a successful business (200 plus Franchise Business Owners)
- Meet with potential prospects, to initiate and close sales that benefits both the potential customer, existing customer, as well as Coverall
- Meet and exceeded MPE monthly, quarterly, and annually
- Oversaw operational duties and maintain excellent communication and plan of actions to resolve and increase customer retention
- Worked with operations team and delegate duties accordingly, in an operational process that stimulates an exceptional work environment
- Work with sales and operations team in providing accurate sales estimates.
Health Plan Sales Representative
HMSA BCBS OF HAWAII
11.2014 - 02.2015
- Provide excellent sales and customer service skills to existing and potential members of HMSA
- Utilize various internal operating systems to locate member profiles that will help in the process of selling Health Plans
- Specialized in product knowledge, such as individual health plans, Akamai Advantage, and Small group health plans
- Certified through HMSA's Ulysses customer relations and sales program.
Sales Representative
K&K Distributors
07.2013 - 11.2014
- Oversee the island of Maui, in sales of over 2,000 SKUs of confectionary, snacks, and grocery products
- Responsible of all accounts and business operations on the island of Maui
- Since relocated to Maui, I have increased monthly sales on an average of 50% to 68%
- Worked with store managers to increase product line, thus increasing the monthly sales and business on Maui
- With my education, skills, and knowledge I was able to obtain new accounts
- With the increased of sales and accounts I was given the authority to hire a new sales representative, which now works under my supervision.
Warehouse Manager
Disco Mart
08.2010 - 07.2013
- Manage warehouse crew and delivery crew with strategies that allows open communication that encompasses a healthy working environment
- Receive products, which consist of managing offloading containers and provide accurate product count
- Provide specific numbers that will calculate accurate freight cost and charges
- Provide efficient training of new products in assembly and preparation for delivery
- Set efficient delivery routes that will minimize time consumption on the road
- Hire and train new employees as well as reprimand, suspend, and terminate.
Lead Driver and Warehouse Worker
Labor, Altres Staffing
06.2009 - 08.2010
- Worked as a labor with various organizations which consist of positions of plant operator, lead driver, and warehouse worker.
Plant Operator
Hawaii Diesel Production Company
01.2008 - 06.2009
- Oversaw plant operations during shift
- Assured level of tank fill up, and maintain proper temperature of equipment
- Provided labor work as needed.
Assistant Supervisor
Continental Airlines
02.1999 - 03.2001
- Provide excellent customer service to all Continental passengers
- Assist with management decisions
- Prepared accommodations for all distressed passengers on delayed and canceled flights
- Prepare flight documents for pilots which consist of weather routes, fueling, and weight and balance of passenger aircrafts.
Education
Masters of Business Management - Business Management
University of Phoenix
07.2014
Bachelors of Science - Business Management
University of Phoenix
06.2012
Skills
- Sales Management
- Management
- Business Development Manager
- Scheduling
- Operations
- Computer Literacy
- Operating Systems / CRM
- Leadership
- Microsoft Excel
- Proficient with Computers
- Team management
- Business development
- Project management
- Negotiation
- Excellent Communication skills
- Recruiting and Hiring
- Budgeting / Profit and Loss / EBITDA
- Property management
- Conflict management
- Outside sales
- Crew management
- Training & development
- Customer service
- Microsoft Office
- Computer skills
- Organizational skills
- Time management
- Microsoft Word
- B2B sales
Certification
Driver's License
Additional Information
- SKILLS & ABILITIES
- Exceptional listener and communicator who effectively conveys information verbally and in writing.
- Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
- Computer literate performer with extensive software proficiency, such as MS Office.
- Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
- Excellent leader who set examples that in return exemplifies excellent managerial (leadership) skills.
Willing To Relocate
San Bernardino, CA
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
General Manager
Coverall North America
11.2018 - Current
Business Development Manager
Coverall
04.2015 - 10.2018
Health Plan Sales Representative
HMSA BCBS OF HAWAII
11.2014 - 02.2015
Sales Representative
K&K Distributors
07.2013 - 11.2014
Warehouse Manager
Disco Mart
08.2010 - 07.2013
Lead Driver and Warehouse Worker
Labor, Altres Staffing
06.2009 - 08.2010
Plant Operator
Hawaii Diesel Production Company
01.2008 - 06.2009
Assistant Supervisor
Continental Airlines
02.1999 - 03.2001
Masters of Business Management - Business Management
University of Phoenix
Bachelors of Science - Business Management
University of Phoenix
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