Dynamic entrepreneur with a proven track record at ROPK Holdings, excelling in strategic decision-making and relationship building. Successfully implemented cost control measures, enhancing profitability while fostering a high-performance team culture. Adept at employee training and development, driving operational efficiency, and establishing strong vendor partnerships to optimize purchasing strategies.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Small Business Co-Owner
ROPK Holdings Incorporated Dba POLAIR
11.2019 - 03.2025
Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
Managed financial aspects of the business, including budgeting, and bookkeeping.
Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
Implemented inventory management system for better organization and tracking of products, reducing waste and increasing profitability.
Developed marketing strategies to attract new clients and increase revenue, including social media campaigns and local advertising.
Oversaw staff hiring process, selecting candidates who aligned with company values and had relevant skills for each role.
Developed succession planning strategies to ensure the continued success and growth of the small business, even in times of transition or unforeseen challenges.
Hired and supervised training of over 7 employees
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Managed purchasing, sales, marketing and customer account operations efficiently.
Trained and guided team members to maintain high productivity and performance metrics.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Tennis Professional, Tennis Instructor
Polo Club Boca Raton
09.2002 - 10.2019
Taught all levels of tennis, from young juniors to college levels.
I assisted the tennis director with personnel and human relation problems and helped construct budgets.
Improved player performance by implementing tailored training programs and drills.
Negotiated partnerships with equipment suppliers to secure discounts for club members, enhancing member satisfaction rates.
Coached athletes in private and group lessons to help improve hand-eye coordination.
Established an annual charity tournament benefiting local nonprofits organizations Andy Roddick Foundation
Implemented comprehensive injury prevention strategies to minimize downtime from injuries sustained during play or training sessions.
Delivered high level of energy and enthusiasm to all customer-oriented activities, which helped promote excitement from all participants.
Worked with players seeking to improve non-competition play by assessing performance and demonstrating forehand and backhand techniques.
Managed tennis tournaments, ensuring a smooth experience for all participants.
Facilitated engagement between club members by organizing social events and mixers, fostering a sense of community within the organization.
Organized and led group lessons, promoting teamwork and cooperation among players.
Contributed to pro shop needs by stringing racquets, merchandising products and managing customer needs.
Fielded phone calls, answered guest inquiries and provided information regarding club services.
Maintained high-quality court facilities by overseeing regular maintenance and repairs, ensuring a safe playing environment for all users.
Collaborated with other coaches to share best practices and improve overall coaching quality.
Created a positive training environment by fostering strong relationships between players, coaches, and support staff; cultivating a culture of mutual respect and teamwork.
Enhanced fitness levels of players through targeted conditioning exercises and proper nutrition advice.
Organized summer camps for children
Mentored junior-level coaches, providing guidance on effective teaching methods and professional development opportunities.
Designed innovative practice routines that challenged players while keeping them engaged during training sessions.
Conducted video analysis sessions to identify areas of improvement for individual players, leading to better on-court performance.
Promoted sportsmanship among players through consistent reinforcement of fair play principles during matches and practice sessions.
Attended all practices, meetings, and workouts on time.
Promoted positive attitude and competitive spirit during training and gameplay.
Collaborated with teammates and coaches to build relationships and create cohesive team environment.
Managed time effectively while traveling for games, attending practice, and going to classes.
Developed and delivered effective and engaging coaching sessions to improve performance.
Supervised maintenance of tennis courts.
Education
MBA - International Business
Lynn University
Boca Raton, FL
08-2009
Bachelor of Science - Finance And International Business
Florida Atlantic University
Boca Raton, FL
06-2005
Skills
Entrepreneurial leadership
Customer relations
Customer service
Attention to detail
Driven and determined
Team collaboration and leadership
Relationship building
Entrepreneurial personality
Work Planning and Prioritization
Strategic Decision-making
Coaching and mentoring
Employee training
Staff management
Task delegation
Cost control and budgeting
Strategic planning
Start-up operations
Quality assurance
Staff hiring
Project management
Sales planning
Organizational development
Employee development
Performance improvement
Purchasing and planning
Negotiation and persuasion
Budget control
Process improvement
Negotiation
New business development
Professional networking
Vendor relationship management
Financial management
Staffing oversight
Business development
Sales strategics
Business administration
Policies and procedures development
Regulatory compliance
Contract management
Financial planning
Financial administration
Human resources management
Resources allocation
Corporate governance
Talent allocation
Industry trend tracking
Sales oversight
Staff training/development
Employee relations
Organizational structuring
Process improvements
Logistics
Teamwork
Teamwork and collaboration
Problem-solving
Problem-solving abilities
Reliability
Excellent communication
Organizational skills
Team leadership
Team collaboration
Effective communication
Adaptability and flexibility
Decision-making
Customer service management
Effective leader
Operational efficiency
Team building
Task prioritization
Employee motivation
Self motivation
Analytical thinking
Customer relationship management
Interpersonal skills
Affiliations
Professional Tennis Registry PTR and Professional Pickleball Registry PPR
Certification
Certified Tennis Teaching Professional with Professional Tennis Registry and Professional Pickleball Registry
Languages
Polish
Native or Bilingual
Interests
Like to play tennis when time allows
Timeline
Small Business Co-Owner
ROPK Holdings Incorporated Dba POLAIR
11.2019 - 03.2025
Tennis Professional, Tennis Instructor
Polo Club Boca Raton
09.2002 - 10.2019
MBA - International Business
Lynn University
Bachelor of Science - Finance And International Business
Florida Atlantic University
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