Goal-oriented manager with distinguished experience in construction industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Focused on customer needs and providing the best solutions.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Channel Manager
Rooter Hero Plumbing Orange County
Anaheim, CA
02.2024 - Current
Facilitated channel engagement to support territory sales goals.
Articulated value proposition to assigned territory partners to maintain and increase share of partner business.
Developed solid working knowledge of products to understand benefits to potential customers.
Established clear expectations for performance within the Channel Sales Manager role, fostering accountability among team members.
Developed customized sales plans for each channel partner, driving increased revenue.
Managed potential channel conflict by fostering excellent communication and strict adherence to channel rules of engagement.
Improved business processes to increase productivity and align channel sales department with organization.
Negotiated favorable terms with vendors, resulting in cost savings for the company and its channel partners.
Increased channel partner sales by developing and implementing effective strategies.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Prepared sales presentations for clients showing success and credibility of products.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Compiled and analyzed data to determine approaches to improve sales and performance.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Senior Plumbing Technician
Barker And Sons Plumbing
Orange, CA
06.2021 - 02.2024
Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
Performed routine maintenance of plumbing systems in residential and commercial buildings.
Installed, repaired and maintained water, gas and sewer systems.
Maximized equipment lifespan through proper installation techniques, ensuring long-lasting functionality for clients'' investment.
Ensured safety compliance by adhering to local and federal regulations while performing tasks.
Minimized property damage during repair work by employing best practices in water mitigation techniques.
Streamlined project completion by effectively coordinating with team members, suppliers, and clients.
Reduced callbacks by troubleshooting and diagnosing complex plumbing problems accurately.
Increased client retention with exceptional customer service and clear communication of project progress.
Executed plumbing services in tight quarters and easily bent, squatted, crawled, climbed and reached.
Optimized system performance by identifying potential issues during routine inspections and implementing preventive measures.
Documented cost of plumbing repairs and kept precise records of time and material.
Boosted productivity through timely completion of projects within budget constraints.
Supported business growth by providing expert advice on plumbing solutions and product recommendations to clients.
Improved customer satisfaction by promptly addressing and resolving plumbing issues.
Established and maintained positive working relationships with supervisors, co-workers and customers.
Upheld company reputation for quality workmanship by consistently delivering high-quality installations and repairs.
Mastered and adhered to plumbing codes, installation requirements and governmental regulations.
Contributed to a safe working environment by following established safety procedures during all tasks.
Fostered positive relationships with clients through professional demeanor, prompt response, and transparent communication about project scope and cost estimates.
Maintained accurate records of completed work orders, invoices, and inventory for efficient operations management.
Assisted colleagues in handling complex assignments or tackling challenging situations as a supportive team player.
Expedited job completion times through effective utilization of resources, manpower, and tools at hand.
Eliminated risks by correctly identifying potential safety hazards.
Cut and drilled holes in walls to permit passage of pipes.
Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
Inspected sewers and piping systems to assess quality and condition.
Interpreted blueprints to determine locations, quantities, and sizes of materials required.
Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
Planned pipe system layout, installation and repair according to specifications.
Reviewed blueprints and project specifications to determine correct plumbing solutions.
Owner
PJL Group Plumbing/HVAC
Bloomingdale, IL
10.2008 - 05.2021
Managed day-to-day business operations of plumbing/HVAC company.
Managed new and returning customers.
Managed relationships with General Contractors.
Ran new construction/rehab/remodeling projects from planning stage to final inspection.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Evaluated suppliers to maintain cost controls and improve operations.
Established foundational processes for business operations.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Expanded product offerings by researching market trends and identifying potential growth opportunities.
Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
Put together realistic budgets based upon costs and fees for successfully operating business.
Introduced new methods, practices, and systems to reduce turnaround time.
Managed purchasing, sales, marketing and customer account operations efficiently.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Trained and guided team members to maintain high productivity and performance metrics.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Plumbing and HVAC Apprentice/Construction Foreman
MZ Systems Co
Chicago, IL
07.2003 - 09.2008
Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
Listened to instructions from journeyman plumber, gaining valuable onsite job training.
Performed basic and semi-skilled work under supervision and instruction from lead plumber.
Tested for leaks in new and repaired systems to verify functional and safe working condition.
Safely handled tools and equipment in large-scale projects.
Increased efficiency of pipe installations by accurately measuring, cutting, threading, and assembling materials as needed.
Assisted master plumbers with complex projects, resulting in successful completion within deadlines.
Mastered various types of piping materials and their appropriate applications, improving overall project outcomes.
Planned pipe system layout, installation and repair according to specifications.
Leveraged expertise in blueprint reading and interpretation to ensure accurate implementation of plumbing system designs.
Supervised installation, maintenance and repair of plumbing systems and related appurtenances.
Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
Trained workers in proper methods, equipment operation and safety procedures.
Worked under guidance of experienced professionals to learn trade best practices and techniques.
Regional Sales Manager
House (clothing Retail)
Krakow, Poland
02.2002 - 05.2003
Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
Generated detailed sales reports and forecasts to analyze performance and track progress.
Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
Finalized sales contracts with high-value customers.
Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
Developed sales strategy based on research of consumer buying trends and market conditions.
Sales Representative
MK Cafe
Wroclaw, Poland
04.2001 - 02.2002
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Expanded customer base through cold calling, networking, and relationship building.
Increased sales revenue by identifying and targeting high-potential accounts.
Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Managed customer accounts to secure customer satisfaction and repeat business.
Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Negotiated contracts with clients and developed relationships with key personnel.
Developed and delivered engaging sales presentations to convey product benefits.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Built customer loyalty and retention by delivering excellent shopping experiences.
Recommended complementary purchases to customers, increasing revenue.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales Representative
THE COCA-COLA COMPANY
Wroclaw, Poland
06.1999 - 04.2001
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Increased sales revenue by identifying and targeting high-potential accounts.
Expanded customer base through cold calling, networking, and relationship building.
Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Managed customer accounts to secure customer satisfaction and repeat business.
Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Negotiated contracts with clients and developed relationships with key personnel.
Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Listened to customer needs and desires to identify and recommend optimal products.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Engaged in friendly conversation with customer to better uncover individual needs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Licensed Life Insurance Agent
Allianz
Wroclaw, Poland
01.1998 - 03.1999
Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
Enhanced client satisfaction by providing personalized insurance recommendations based on individual needs and financial goals.
Assisted colleagues with complex cases or difficult client situations, fostering a collaborative work environment focused on problem solving.
Effectively managed a diverse client portfolio, resulting in strong retention rates and ongoing referrals.
Cultivated strong relationships with underwriters to facilitate smooth policy issuance and expedited approvals for clients.
Educated clients on the importance of life insurance as part of their overall financial planning strategy.
Navigated a highly competitive market environment by leveraging extensive product knowledge and superior communication skills.
Utilized advanced analytical skills to evaluate complex cases and identify optimal solutions for challenging situations.
Calculated premiums and established payment methods for sales.
Finalized sales and collected necessary deposits.
Conducted annual reviews of existing policies to update information.
Negotiated contracts and terms of sale with potential customers.
Evaluated competitors' products and services to gain competitive advantage.