Pious Oduyoye
Chesterfield,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable in many facets of tech and am Terraform certified.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Interview Logistics Associate
Capital One
08.2023 - Current
- Coordinate tech graduates for upcoming Power Day interviews
- Utilized customer service software to manage interactions and track candidate satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Developed relationships with Recruiters to make collaboration productive.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Principal Coordinator HR Delivery Services
Capital One
11.2017 - 08.2023
- Coached employees through day-to-day work and complex problems.
- Created data generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Collaborated with Leadership in regards to process improvement
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
No Degree - Computer Programming
Level Up In Tech
07.2023
Associate of Science - Business Administration
University of Maryland - College Park
College Park, MD05.2003
Skills
- AWS
- Kubernetes
- Linux
- Terraform
- Docker
- Python
- Coding
- Relational Databases
- Debugging
- API Design Knowledge
- Cloud-Based Software Development
Accomplishments
Level Up in Tech graduate
Certification
- Terraform Certified - July 2023
Timeline
Interview Logistics Associate
Capital One
08.2023 - Current
Principal Coordinator HR Delivery Services
Capital One
11.2017 - 08.2023
No Degree - Computer Programming
Level Up In Tech
Associate of Science - Business Administration
University of Maryland - College Park
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