Piper Ball
Zephyrhills,FL
Summary
Adept Manager with a proven track record at Southern Grooming and Boarding, I excel in staff management and customer service. Demonstrated ability to enhance team performance and resolve complaints efficiently, ensuring high-quality service. Skilled in documentation and fostering a safe, productive environment. My leadership has consistently improved operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Manager
Southern Grooming and Boarding
Dade City , FL
08.2023 - 02.2025
- Directed recruitment, hiring, and training of new staff members.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Produced thorough, accurate and timely reports of project activities.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided customer service support by responding promptly to inquiries and addressing customer complaints in a timely manner.
- Maintained detailed records of animal numbers, medical issues and behavioral concerns.
- Supervised team of Kennel Assistants in daily operations of the kennel.
Receptionist
Pet Paradise Resort
Wesley Chapel, FL
06.2023 - 08.2023
- Updated and recorded customer or client information to maintain accounts.
- Scheduled appointments for clients, customers, and other visitors.
- Processed payments and updated accounts to reflect balance changes.
- Greeted customers, answered general questions and directed to appropriate locations.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Education
High School Diploma -
Wesley Chapel High School
Wesley Chapel, FL05-2021
Skills
- Documentation and reporting
- Staff management
- Team leadership
- Safety procedures
- Customer service
- Time management
- Decision-making
- Task delegation
- Complaint resolution
- Training and mentoring
- Cash handling
- Facility maintenance
- Animal care expertise
- Employee monitoring
- Kennel recordkeeping
Timeline
Manager
Southern Grooming and Boarding
08.2023 - 02.2025
Receptionist
Pet Paradise Resort
06.2023 - 08.2023
High School Diploma -
Wesley Chapel High School
Similar Profiles
Carlissa SmallinCarlissa Smallin
Kennel Manager at The Pup Tent Boarding and GroomingKennel Manager at The Pup Tent Boarding and Grooming
Gerleisha ReedGerleisha Reed
Veterinary Assistant at Hidden Valley Animal Hospital, Boarding & GroomingVeterinary Assistant at Hidden Valley Animal Hospital, Boarding & Grooming
Christie HarrisChristie Harris
Dog Groomer at Chasing Tails Grooming and BoardingDog Groomer at Chasing Tails Grooming and Boarding