Piper Frankel
Goleta,US
Summary
A dependable and adaptable team player, committed to achieving company goals, and maintaining a high standard of professionalism. Known as a positive role model who fosters teamwork, demonstrates effective leadership, and consistently contributes to meeting and exceeding sales targets. Recognized for exceptional accuracy in handling financial transactions, maintaining balanced cash drawers, and delivering superior customer service. Former retail manager and current fast-paced barista with hands-on leadership experience, guiding coworkers toward shared goals. Known for being straightforward, quick to adapt, and eager to learn new skills. Brings a strong work ethic, a team mindset, and a commitment to achieving results in dynamic environments.
Overview
6
6
years of professional experience
Work History
Cashier/Barista
Cajé Coffee Roasters
01.2025 - Current
- Greet customers and take their orders at the register with accuracy and efficiency
- Handle cash, card transactions, and provide correct change while maintaining a positive attitude
- Prepare and assemble a variety of breakfast bagels, ensuring quality and presentation
- Make smoothies and açaí bowls, balancing flavors and portion sizes
- Follow daily and weekly checklists, completing tasks like cleaning, restocking, and prepping
- Batch prep ingredients for the next day, including smoothie bases, toppings, and spreads
- Maintain a clean and organized workstation, ensuring hygiene and food safety standards
- Restock supplies throughout the shift to keep everything running smoothly
- Assist teammates during busy rushes to improve speed and efficiency
- Provide menu recommendations and answer customer questions about ingredients and options
- Handle customer concerns or complaints professionally and escalate issues if necessary
- Participate in occasional team meetings or training sessions to enhance service and workflow
Busser/Expo Runner
Sandbar Restaurant
06.2025 - 11.2025
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by delivering food and beverages promptly, ensuring customer satisfaction.
- Collaborated with kitchen staff to expedite service during peak hours, improving workflow efficiency.
- Monitored table settings and replenished supplies to support uninterrupted service operations.
- Cleared tables and reset for new guests promptly.
- Assisted servers by delivering food and beverages efficiently.
- Effectively multitasked within fast-paced environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Transported bus tubs and carts to and from the kitchen, facilitating effective dishwashing processes.
- Communicated effectively with kitchen staff regarding orders placed by customers.
Sales Associate/Key Holder & Social Media Worker
Spyder Surfboards
05.2020 - 01.2024
- Greeted customers and provided exceptional customer service
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Managed returns, exchanges and refunds in accordance with store policy
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Managed the store's Instagram account, creating daily posts showcasing new products and arrivals to engage customers and drive in-store traffic
- Used apps like Canva to help me with these posts
- Attracted customers by showcasing products on Instagram, prompting them to visit the store and make purchases
- Build relationships with customers to encourage repeat business
- Handled customer complaints in a professional manner
- Maintained focus during busy times and assign tasks to employees to keep the business running smoothly
- Trained and coached employees on how to deal with sales, complicated issues, and difficult customers
- Kept the store clean, well-stocked, and well-organized by streamlining daily operations and introducing new procedures
- Bumped up to Key Holder/Assistant manager
ASB Member
Redondo Union High School
01.2020 - 01.2022
- Worked as the social media position in ASB for 2 years before transitioning to another position
- Managing multiple platforms and deadlines while ensuring timely updates
- I regularly create and share multiple daily posts on our school's main social media platforms, keeping everyone informed about upcoming events, important announcements, dances, fundraisers, and more
- I also managed our school's main sports social media platforms, posting updates about games, CIF events, schedule changes, game details, and more
- Planning and scheduling posts in advance to align with school activities and priorities
- Coordinating with school teams, coaches, and event organizers to gather accurate information for posts
- Staying up-to-date with social media trends and tailoring content to reach a younger audience
- Interacting with followers by responding to comments, messages, and questions
- Suggesting innovative ways to increase visibility and participation in school events
Education
Bachelor of Science - Communications
University of California, Santa Barbara
Santa Barbara, CA06-2026
Associate of Arts - Marketing
El Camino College
Torrance, CA06-2024
High School Diploma -
Redondo Union High School
Redondo Beach, CA06.2022
Skills
- Strong verbal communication
- Multi-tasking strength
- Cash Handling
- Merchandising operations/knowledge
- Sales experience/expertise
- POS System Operation
- Customer Service
- Outgoing Personality
- Flexible Schedule
- Key Holder/Assistant Manager
- Store Opening and Closing
- Product restocking
- Inventory control
- Social media management
- Retail merchandising
Accomplishments
- Employee of the month/MVP three times at Spyder
- Leadership award as an ASB member at my high school
- Award for being in the Honors Program at my community college
Volunteer Experience
Surfrider Foundation (June 2021– Present)
- Participate in monthly/weekendly beach clean-ups, contributing to environmental conservation efforts.
- Engage with diverse volunteers, fostering networking and community involvement.
- Support a non-profit initiative dedicated to protecting oceans, beaches, and marine life.
- Developed confidence and interpersonal skills through teamwork and public engagement.
- Experience volunteering in multiple locations, including my hometown and Santa Barbara.
- Passionate about sustainability and making a positive impact on the environment.
Friendship Manor (September 2024 – Present)
- Assist in serving meals to elderly residents in a warm and welcoming environment.
- Provide friendly interactions and support, fostering a sense of community and care.
- Help with meal distribution, ensuring dietary needs and preferences are met.
- Contribute to a positive dining experience by maintaining cleanliness and organization.
- Volunteer a few times per month, demonstrating commitment to service and compassion.
- Developed strong communication and interpersonal skills by engaging with residents.
Timeline
Busser/Expo Runner
Sandbar Restaurant
06.2025 - 11.2025
Cashier/Barista
Cajé Coffee Roasters
01.2025 - Current
Sales Associate/Key Holder & Social Media Worker
Spyder Surfboards
05.2020 - 01.2024
ASB Member
Redondo Union High School
01.2020 - 01.2022
High School Diploma -
Redondo Union High School
Bachelor of Science - Communications
University of California, Santa Barbara
Associate of Arts - Marketing
El Camino College