Piper Gregory
Dallas,OR
Summary
Starting at 16 I got into customer service as a waitress and I absolutely loved it and I have been with it for 4+ years now. During that time I discovered my passion for wine. The science and history about it peeked my interest. After high school I went to Chemeketa Community College and I'm now working on my AAS in Wine Studies in their winemaking program. I am almost finished I just have one class this fall 2024. I learned a lot in this class not only the history of it but the science as well. We got hands on learning and made wine from grape to bottle. Then I did my first harvest with Bryn Mawr Vineyards where I got to expand my knowledge of wine even more. Now I am at a point of where I am deciding if I want to stick in the cellar with winemaking or if I want to go up into the tasting room and do sales.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Washington Street Steakhouse And Pub
09.2021 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built relationships with regular customers through friendly interactions and attentiveness to their preferences.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Maintained accurate menu knowledge to sufficiently answer questions regarding menu item, ingredients and cooking methods.
- Informed customers about daily and seasonal specials.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Winery Harvest Intern
Bryn Mawr Vineyards
08.2023 - 11.2023
- Assisted on the crush pad with proper set up and clean up. Also with quality control of the grapes. Also insuring that the grapes get the proper amount of additions added to them per instruction of the wine maker.
- Performed some laboratory analysis on grape samples, such as brix and pH, aiding in the determination of optimal harvest timing for best fruit quality.
- Assisted with barrel maintenance tasks and cap management such as topping off, stirring lees, racking wines, and cleaning barrels for efficient wine aging processes.
- Assisted with daily fermentation duties, punch downs, pump overs, pulse air, pour overs and pulse air.
- Assisted in daily fermentation checks, ensuring proper sugar levels and temperatures for optimal wine production.
- Assisted with barrels downs with a electric pump and a air pump and doing additions during barrel downs instructed by the wine maker
- Maintained clean and organized work environment, promoting safety and efficiency during harvest operations.
- Assisted with proper sanitation of equipment, tools, tanks and barrels.
- Assisted in bottling operations by preforming quality control checks on the wine coming off of bottling truck, packing up the wine bottles into wine boxes and then properly stacked onto pallets.
- Assisted with waxing the tops of wine bottles with a waxing gun.
Waitress
Chen's Family Dish
08.2020 - 09.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built relationships with regular customers through friendly interactions and attentiveness to their preferences.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Maintained accurate menu knowledge to sufficiently answer questions regarding menu item, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Was in charge of checking lottery tickets and insuring the proper amount is handed to customer.
Education
Associate of Applied Science - Wine Studies
Chemeketa Community College
Salem, OR11.2024
Skills
- Knowledge of winery harvest cellar work
- Knowledge of some winery cellar work after harvest
- Knowledge of basic winery lab work
- Knowledge of Microsoft Excel
- Knowledge of TOAST POS system
- Fast learner- Able to memorize a menu of a restaurant in a short period of time and able to give a description if requested
- Accurate money handling
- 4 years of customer service in waitressing
Certification
- Licensed [Food Handlers] - 11/04/2024
- Licensed [Minors OLCC) - 08/29/2026
Timeline
Winery Harvest Intern
Bryn Mawr Vineyards
08.2023 - 11.2023
Waitress
Washington Street Steakhouse And Pub
09.2021 - Current
Waitress
Chen's Family Dish
08.2020 - 09.2021
Associate of Applied Science - Wine Studies
Chemeketa Community College
- Licensed [Food Handlers] - 11/04/2024
- Licensed [Minors OLCC) - 08/29/2026
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