Piper Griffeeney
Thornton,CO
Summary
Enthusiastic Executive Client Success Manager skilled in working under pressure and adapting to new situations and challenges. Eager and dedicated professional ready to lead with exceptional communication, attention to detail, organizational skills and creative thinking. Dedicated customer experience professional with history of meeting company goals utilizing consistent and organized practices. Motivated to learn, grow and excel with a new company.
Overview
29
29
years of professional experience
Work History
Chief Happiness Officer (Senior Account Manager)
WebPunch
01.2013 - Current
- Seasoned Client Success professional, project manager and leader for a Brand Experience software company
- Coordinated and oversee teams within the company in order to meet the goals and expectations of clients, including Development, Local Listing, Content and Client Success
- Developed and implemented a multitude of diverse projects for clients on the platform
- Responsible for brand manager meetings to set projected outcomes, goals and priorities
- Maintained energy and enthusiasm while meeting tight deadlines in a fast-paced environment
- Used critical thinking to break down problems, evaluate solutions and make decisions while helping my team do the same
- Daily meetings, webinars and varying presentations over Zoom
- Frequently handle conflicts and always use compassion and emotional intelligence to interact with clients and employees
Product Demonstrator
Teatulia Tea/Brassica
01.2009 - 01.2010
- Part-time work for both companies providing information and samples to general public at Whole Foods, Safeway, Farmer’s Markets and Food Shows
- Developed demo calendars and reports, worked with ongoing database, managed all demo supplies and maintained top sales for region
- Performed sales calls, developed leads, daily emails, communication with Whole Foods demo coordinators and buyers, in addition to general administrative work
Customer Service Manager
Larry Miller VW
01.2007 - 01.2009
- Supervised staff of technicians, porters and cashiers in order to meet the service repair needs of Volkswagen customers
- Maintained constant communication between staff and customers with an upbeat positive attitude in a frequently chaotic environment
- Consistently provided exceptional customer service while meeting or exceeding sales goals for the dealership
Instructor / Advisor
PACE Center for Girls
01.2003 - 01.2007
- Active, reliable promoter and participant in team environment - - quick responder to crisis events and constantly shifting environment
- Developed and implemented curriculum for Spirited Girls (patent pending) on career and future building, communication, health, relationships and other related topics
- Established constructive classroom through practical application of topics to be learned as well as encouraging high-level thinking and constant respect for all
Service Consultant
Lauderdale Imports BMW
01.2001 - 01.2003
- Facilitated communication between BMW customers, technicians, insurance companies, warranty administrators and the dealership
- Treated all customers fairly and with respect while helping them learn about their automobiles, including necessary repairs and general upkeep
- Worked effectively and contributed to strong team environment with other departments
Publication Manager
Tundra Specialties
01.1996 - 01.1999
- Developed the design and layout of 150 page catalog for successful restaurant supply business
- Performed general office and warehouse functions and helped with accounts receivable/payable, while working part-time and summers
- Duties included answering phones, entering orders, telephone sales, filing, shipping and receiving products, and researching mis-shipments
Education
Bachelor of Science Degree - Psychology, Gender Studies
Nova Southeastern University
2001
Skills
- Project Management
- Leadership and Team-building
- Problem-Solving
- Organization and Time Management
- Public Speaking and Presentations
- Attention to Detail
- Active Listening
- Analytical and Critical Thinking
- G-Suite/Google Workplace
- Microsoft Office Suite
- Salesforce, Hubspot, Slack, Trello, and more
Timeline
Chief Happiness Officer (Senior Account Manager)
WebPunch
01.2013 - Current
Product Demonstrator
Teatulia Tea/Brassica
01.2009 - 01.2010
Customer Service Manager
Larry Miller VW
01.2007 - 01.2009
Instructor / Advisor
PACE Center for Girls
01.2003 - 01.2007
Service Consultant
Lauderdale Imports BMW
01.2001 - 01.2003
Publication Manager
Tundra Specialties
01.1996 - 01.1999
Bachelor of Science Degree - Psychology, Gender Studies
Nova Southeastern University
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