Summary
Overview
Work History
Education
Skills
Timeline
Generic

Piper Jenkins

Financial Clearance Coordinator
Louisville,KY

Summary

Fastidious Quality Assurance Associate with 10 years accomplishing and maintaining patient care excellence. Expert in data organization, testing and recommending improvements for products in healthcare industry. Strong track record of improving patient care products before release. Skilled file clerk with remarkable organizational, communication and time management abilities. Adept at succeeding in busy, dynamic environments. Focused File Clerk skilled at meeting dynamic administrative needs. Resourceful and organized with strengths in managing complex physical and Onbase/Epic/NovaRad/Nuance Powershare/PACS computer-based filing systems.

Overview

13
13
years of professional experience

Work History

Financial Clearance Coordinator

Baptist Healthcare System Inc.
11.2022 - Current
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Coached employees through day-to-day work and complex problems.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Mammography Quality Control Assistant

Baptist Health
10.2021 - 11.2022
  • Maintained neat, tidy work environment in hospital facility.
  • Supported audit preparation through research, analysis and presentation development.
  • Generated quality control reports for FDA to identify pathology patterns.
  • Maintained patient records for compliance and analysis purposes.
  • Recorded and organized test data for report generation and analysis.
  • Completed supporting documentation for testing procedures, and data capture forms.
  • Conducted data review and followed standard practices to find solutions.
  • Liaised between quality control and other departments and providers, providing result updates and consultation.
  • Completed rush deliveries on tight timetables to satisfy provider needs.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
  • Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
  • Handled private and confidential information in compliance with hospital policies and procedures.
  • Reviewed physicians' orders to determine medical imaging needs to capture, develop and produce diagnostic images.
  • Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
  • Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
  • Interpreted data and offered personalized recommendations for patient care.
  • Scheduled appointments, registered patients.
  • Taught patients about medications, procedures and procedure plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Collaborated with CNAs, nurses and physicians to maintain care during procedures and facilitate event-free transport.
  • Provided physical support to patients through diverse types of mobility assistance.
  • Cleaned, sanitized and moved hospital equipment.

HIM DOCUMENT INDEXER

Baptist Health System
10.2018 - 10.2020
  • Entered information into computer databases using Onbase with zero errors.
  • Implemented practical file system, promoting smooth data gathering and presentation creation.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Billing Specialist

Norton Healthcare
06.2014 - 06.2015
  • Verified proper coding on more than claims per week, investigating and resolving issues to maintain billing accuracy.
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.
  • Reviewed and submitted workers' compensation claims for remittance.
  • Executed medical billing including submitting claims to insurance companies and researching and resolving denials and explanation of benefit rejections within billing cycle timeframe.
  • Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.

Registrar Clerk

Norton Healthcare
06.2011 - 06.2014
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Received and screened high volume of internal and external communications.
  • Maintained positive working relationship with fellow staff and management.

LMR/MA

Jewish Hospital
04.2012 - 06.2012
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures and care plan instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Obtained pre- and post-treatment vital signs and weight.
  • Tested and recorded blood glucose levels.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
  • Applied and positioned equipment to take images following set parameters.
  • Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
  • Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
  • Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
  • Operated equipment to produce quality images of specific body parts.
  • Used radiation safety measures and protection devices to comply with government regulations and to maintain safety of patients and staff.
  • Helped patients into proper positions for procedures and provided instructions on remaining still for duration of each scan.
  • Executed various types of diagnostic imaging procedures on patients ranging in age from toddler to adult.
  • Obtained best imaging by determining exposure factors for individual patients.
  • Processed exposed radiographs using film processors or computer generated methods.

Education

Associate of Applied Science - Radiologic Technology

ATA College
Louisville, KY

Diploma - Medical Office Assistance

ATA College
Louisville, KY

Skills

  • Filing management
  • Analytical abilities
  • Administrative support
  • Strong problem solving
  • MS Office
  • Customer service
  • Communications
  • Business Operations
  • Quality Issue Identification
  • Audit Management
  • Data Capture and Analysis
  • Quality Assurance Reviews
  • Information Assurance
  • Information Sequencing
  • Work Orders
  • Quality Control Programs
  • Testing Documentation
  • Cleaning and Sanitation
  • Technical Liaising and Consulting
  • Test Results Interpretation
  • Business Growth
  • Quality Control Standards
  • Quality Control Data Compilation
  • Quality Assurance Requirements
  • Quality Production
  • Medical Record Quality Control
  • Audit Assistance
  • Data Integrity
  • Detailed Analysis
  • Data Extraction
  • Log Files
  • Mail Systems
  • Compliance Regulations
  • Call Transfers
  • Document Quality
  • Status Updates
  • Project Requirements
  • Legal Standards
  • Phone Systems
  • Data Tabulation
  • Data Collections
  • Database Maintenance

Timeline

Financial Clearance Coordinator

Baptist Healthcare System Inc.
11.2022 - Current

Mammography Quality Control Assistant

Baptist Health
10.2021 - 11.2022

HIM DOCUMENT INDEXER

Baptist Health System
10.2018 - 10.2020

Billing Specialist

Norton Healthcare
06.2014 - 06.2015

LMR/MA

Jewish Hospital
04.2012 - 06.2012

Registrar Clerk

Norton Healthcare
06.2011 - 06.2014

Associate of Applied Science - Radiologic Technology

ATA College

Diploma - Medical Office Assistance

ATA College

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Piper JenkinsFinancial Clearance Coordinator