Piper Johnson
Romeo
Summary
Detail-oriented and proactive leader with a strong background in event coordination and customer relationship management. Known for implementing process improvements that enhance guest experiences and drive successful outcomes.
Overview
9
9
years of professional experience
Work History
Agritainment Manager
Blake Farms
Armada
06.2024 - Current
- Managed daily operations and staff scheduling while maintaining a focus on delivering excellent guest and client experiences.
- Designed and executed engaging customer interactions, addressing inquiries and resolving issues promptly to ensure satisfaction and repeat engagement.
- Implemented process improvements that streamlined workflows and enhanced operational efficiency.
- Coordinated training for new employees on safety protocols, customer service standards, and operational procedures.
- Utilized software tools including CRM systems and multiple ticketing platforms—Ticket Leap, Ticket Spice, and Reg Fox—to manage events, track client interactions, and maintain accurate records, demonstrating advanced proficiency in event and customer management technology.
- Collaborated across teams to optimize workflows, improve communication, and ensure seamless client experiences.
- Tracked and analyzed performance and customer feedback to inform decisions and forecast outcomes.
- Proposed and approved modifications to project plans to better meet customer needs and business goals.
- Fostered a positive team culture that emphasized service excellence and proactive problem-solving.
Private Events Coordiantor
Blake Farms
Armada
06.2023 - 06.2024
- Managed communication with clients using event management software (Tripleseat) to plan, coordinate, and execute seamless events.
- Served as primary point of contact for guests, gathering feedback and using it to optimize their experience and ensure events ran smoothly for weddings, showers, birthdays, and other celebrations.
- Supervised and coordinated service staff during events, ensuring smooth operations and high-quality guest experiences.
- Anticipated and resolved customer issues in real-time, maintaining professionalism and positive relationships under pressure.
- Oversaw food service and dining logistics, ensuring client satisfaction while adhering to quality and safety standards.
- Collaborated with internal teams and vendors to streamline workflows and guarantee flawless event execution.
- Tracked client preferences and feedback to inform future planning and enhance service offerings.
Funland Shift Lead
Blake Farms
Armada
06.2021 - 06.2023
- Led daily shift operations, supervising a team of staff to ensure a safe, organized, and enjoyable experience for all guests.
- Provided guidance and support to team members, assigning tasks and resolving issues to maintain smooth operations.
- Delivered high-quality customer service by addressing guest questions and resolving concerns promptly.
- Monitored staff performance, offering coaching and feedback to improve efficiency and team collaboration.
- Coordinated opening, closing, and operational procedures to keep attractions running safely and efficiently.
Dance Teacher
Dancers Edge Studio
Shelby
04.2017 - 05.2021
- Supervised weekly dance classes for students ages 4 to 16, ensuring engagement and skill development.
- Communicated with over 100 peers, colleagues, students, and parents to achieve educational objectives.
- Utilized diverse teaching styles to accommodate varying student capabilities and learning preferences.
- Collaborated in a team environment to maintain high standards of service continuity for all clients.
Education
Bachelor of Arts - Women's Studies
Grand Valley State University
Allendale, MI05-2023
Skills
- Event management
- Customer relationship management
- Process improvement
- Team leadership
- Training coordination
- Customer service
- Performance tracking
Languages
English
Native/ Bilingual
French
Limited
Timeline
Agritainment Manager
Blake Farms
06.2024 - Current
Private Events Coordiantor
Blake Farms
06.2023 - 06.2024
Funland Shift Lead
Blake Farms
06.2021 - 06.2023
Dance Teacher
Dancers Edge Studio
04.2017 - 05.2021
Bachelor of Arts - Women's Studies
Grand Valley State University