Piper Knollenberg
San Diego,CA
Summary
Hello! My name is Piper Knollenberg and I am currently a student at San Diego State. Over the last year I have acquired experience in customer service and being a barista. I have worked at two small businesses as a barista and enjoyed the fast paced environment and gained knowledge of coffee. Over the past summer I was employed at Watson's Counter, a brunch restaurant and coffee shop in Seattle where I grew up. Since we roasted our own coffee, I acquired a lot of knowledge about the roasting process and flavor profiles of coffee. I have experience and knowledge about exceptional customer service and maintaining a positive work environment. I consider myself a fast learner and eager to be a part of new teams and build community relationships.
Overview
2
2
years of professional experience
Work History
Sales Associate
Sweet Mickeys
Seattle, WA
03.2022 - 05.2023
- Greeted customers and provided exceptional customer service.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Assisted with loading and unloading deliveries from vendors.
Barista
Pop Pie Co
San Diego, CA
01.2023 - 05.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Barista
Watsons Counter
Seattle, WA
05.2023 - 08.2024
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Provided customers with product details, coffee blends and preparation descriptions.
Education
Some College (No Degree) - Marketing
San Diego State University
San DiegoSkills
- Product Sales
- Flexible Schedule
- Problem-Solving Skills
- Coffee Expertise
- Espresso Machine Operation
- Food Preparation
- POS System Operation
References
References available upon request.
Timeline
Barista
Watsons Counter
05.2023 - 08.2024
Barista
Pop Pie Co
01.2023 - 05.2024
Sales Associate
Sweet Mickeys
03.2022 - 05.2023
Some College (No Degree) - Marketing
San Diego State University
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