Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Senior Project Coordinator
Walmart Home Office
06.2023 - 03.2024
Facilitated post-project evaluations to identify lessons learned and apply insights gained to future initiatives, continuously improving the overall project coordination process.
Established strong relationships with clients by maintaining open lines of communication throughout the project lifecycle.
Led weekly status meetings to review progress, address challenges, and keep team members informed of updates or changes in direction.
Developed detailed project plans with clear objectives, milestones, and resource allocation, ensuring timely delivery of high-quality results.
Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
Dismantled fixtures and displays.
Reset modular displays with merchandise.
Updated pricing tables.
Followed blueprints and timelines for the remodel project.
Package Handler Supervisor
United Parcel Service, UPS
03.2019 - 06.2023
Created an environment that promoted open communication amongst the staff.
Conducted daily pre-shift meetings to ensure alignment of goals and expectations among team members.
Analyzed operational data regularly, identifying areas for improvement and implementing strategic solutions accordingly.
Managed shift operations, consistently meeting or exceeding performance targets for package handling efficiency.
Conducted regular performance evaluations, providing valuable feedback to team members for continuous improvement efforts.
Enhanced team efficiency by implementing streamlined package sorting and handling processes.
Delegated tasks effectively based on individual strengths while fostering teamwork.
Oversaw inventory control measures, maintaining accurate records of incoming and outgoing shipments.
Package Delivery Driver
UPS
01.2017 - 03.2019
Kept detailed records of completed or in-progress deliveries using hand-held devices .
Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Package Delivery Driver
Amazon
02.2015 - 01.2017
Successfully avoided time delivery delays by carefully planning best routes
Delivered packages to customer doorsteps and business offices.
Maintained clean driving record and observed relevant traffic laws to reduce
Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
Collaborated with other drivers to optimize coverage of assigned territories for maximum efficiency in package delivery times.
Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
Assistant Warehouse Manager
GO Direct Distribution
07.2010 - 02.2015
Onboarded, trained and supervised 12-person warehouse staff with strong record of meeting schedule and performance goals
Trained employees on equipment operation and safety protocols.
Supervised warehouse operations by managing employees during shifts.
Ensured timely order fulfillment by coordinating with team members to prioritize tasks efficiently.
Maintained a safe work environment, conducting regular safety inspections and training employees on proper procedures.
Evaluated employee performance regularly, offering constructive feedback aimed at improving individual skills while also recognizing outstanding achievements among team members.
Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
Assisted in reducing overhead costs through effective use of resources and strategic planning.
Scheduling Specialist
Flue Steam Inc.
09.1999 - 07.2010
Called customers to coordinate schedules and set appointments.
Answered phone calls and answered questions from potential customers.
Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Handled complaints and questions, and re-directed calls to other team members.
Managed 14 servicemen with a weekly service route.
Resolution Specialist, Customer Care Listening Center at Walmart Home OfficeResolution Specialist, Customer Care Listening Center at Walmart Home Office