Summary
Work History
Education
Skills
Timeline
Generic

Piper Peterson

Lavon,Texas

Summary

Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 10 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.


Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Work History

Patient Care Technician

Medical City McKinney
06 2023 - Current
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Front Desk Agent

Great Wolf Lodge
05 2022 - 07 2024
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.

Patient Care Technician

Baylor Scott & White Medical Center
06 2021 - 05 2022
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.

Emergency Medical Technician

Medical Center Hospital
08 2020 - 04 2021
  • Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
  • Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.

Patient Care Technician

HonorHealth
06 2015 - 08 2020
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.

Front Desk Receptionist

Equine DVM Inc
05 2013 - 06 2015
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Guest Service Representative

Ice Den Scottsdale
08 2007 - 05 2013
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Handled emergency situations with composure, ensuring guest safety and minimal disruption.

Education

EMT -

Maricopa Community Colleges, Paradise Valley Community College
01.2013

Pinnacle High School
05.2011

Skills

  • Professional bedside manner
  • Adaptable
  • Qualified in patient transport
  • Direct Patient Care
  • Guest services
  • Time management
  • Sales expertise
  • Training and mentoring

Timeline

Patient Care Technician

Medical City McKinney
06 2023 - Current

Front Desk Agent

Great Wolf Lodge
05 2022 - 07 2024

Patient Care Technician

Baylor Scott & White Medical Center
06 2021 - 05 2022

Emergency Medical Technician

Medical Center Hospital
08 2020 - 04 2021

Patient Care Technician

HonorHealth
06 2015 - 08 2020

Front Desk Receptionist

Equine DVM Inc
05 2013 - 06 2015

Guest Service Representative

Ice Den Scottsdale
08 2007 - 05 2013

EMT -

Maricopa Community Colleges, Paradise Valley Community College

Pinnacle High School

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Piper Peterson