Piper Phillips
Miami,FL
Overview
5
5
years of professional experience
1
1
Certification
Work History
Equinox | Retail Operations Manager
Equinox
Brickell Heights, FL
05.2024 - Current
- Promoted from Shop Associate to Manager on Duty within 5 months in recognition of strong revenue performance, operational leadership, and client engagement.
- Generated over $96K in annual revenue in 2025, ranking in the top 50 retail associates company-wide for total sales performance.
- Managed daily execution against monthly revenue targets, SPH metrics, and key performance indicators, using sales data and trend analysis to drive consistent goal attainment.
- Analyzed product performance and inventory trends to inform merchandising strategy, replenishment decisions, and revenue optimization.
- Led in-store promotional activations, client outreach campaigns, and experiential events to increase conversion rate, client retention, and average transaction value.
- Supervised retail operations during peak business hours, ensuring execution across staffing, visual merchandising, inventory flow, and customer experience standards.
- Partnered cross-functionally with regional leadership, merchandising, and operations teams to support budget alignment, process improvement, and profitability initiatives.
- Recruited, trained, and coached over 20 team members to improve sales performance, operational execution, and service quality.
Restaurant Hostess
Fiola Miami
Miami, FL
05.2022 - 01.2023
- Delivered elevated client service to high-profile guests in a luxury hospitality setting.
- Coordinated reservations and optimized front-of-house operations in a high-volume environment.
- Maintained consistent performance while completing full-time university studies, reflecting discipline and workload management.
Barista / Server Captain
Bluestone Lane Coffee
Hoboken, NJ
05.2021 - 08.2021
- Led store openings and closings, overseeing daily operations and customer service
- Executed high-impact sales strategies, increasing revenue through suggestive selling
- Trained and mentored new hires, standardizing procedures for efficiency and service excellence
Education
Bachelor of Science - Economics, Communications
University of Miami
Coral Gables, FL05.2024
Skills
- Sales and revenue, and KPI strategy
- Business performance analysis
- Forecasting and budgeting
- Data-driven decision-making
- Inventory optimization
- Retail operations management
- Team leadership and training
- Workforce scheduling
- Client relationship management
- Event planning and execution
- Cross-functional communication
- Customer experience strategy
- Microsoft Excel proficiency
- POS inventory management
Certification
- CPR Certified
- Successfully Completed Insurance AIG Early Career Underwriting Course
Languages
Spanish
Limited
Timeline
Equinox | Retail Operations Manager
Equinox
05.2024 - Current
Restaurant Hostess
Fiola Miami
05.2022 - 01.2023
Barista / Server Captain
Bluestone Lane Coffee
05.2021 - 08.2021
Bachelor of Science - Economics, Communications
University of Miami