Piper Salazar
Summary
Ambitious and hard-working student looking to gain more experience in the workplace. Strong background in customer service with experience managing high-traffic reception areas, delegating tasks, and supporting team goals. Known for strong communication, attention to detail, and a willingness to learn new skills quickly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Silverthorne Recreation Center
11.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Responded to telephone, email and in-person inquiries regarding memberships, programming, and guest concerns.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
- Oversaw opening and closing responsibilities to ensure facility security, organization, and cleanliness.
- Trained new employees on front desk operations and computer software, ensuring they were well-prepared for their roles and responsibilities.
- Managed high-volume phone calls, directing inquiries to appropriate personnel.
- Supported administrative tasks such as data entry for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained accurate records of visitor logs.
- Resolved billing discrepancies promptly with thorough attention to detail.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Grocery Store Clerk
City Market
11.2020 - 11.2021
- Pleasantly greeted customers and provided prompt and courteous service.
- Removed trash, swept, mopped floors, moved shopping carts for professional appearance.
- Increased customer satisfaction by providing friendly and efficient service during checkout.
- Stocked shelves and organized merchandise displays for easy retrieval.
Education
Bachelor of Science - Environmental Management And Protection
California Polytechnic State University, San Luis Obispo
San Luis Obispo, CA05-2028
Skills
- Customer Service
- Time Management
- Computer Proficiency
- Cash Handling
- Attention to Detail
- Problem-solving skills
- Verbal and written communication
Certification
International Baccalaureate Diploma
Extracurricular activities
4 year varsity track athlete and 2 year varsity girls team captain
2 year varsity volleyball athlete
Peer leader through an organization called the Youth Empowerment Society of Summit
Timeline
Front Desk Supervisor
Silverthorne Recreation Center
11.2021 - Current
Grocery Store Clerk
City Market
11.2020 - 11.2021
International Baccalaureate Diploma
Bachelor of Science - Environmental Management And Protection
California Polytechnic State University, San Luis Obispo
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