Piper Sargent

Food Lion To Go Manager

Food Lion

08.2022 - Current

Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Consistently met deadlines and quality goals for accuracy and timeliness.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Tracked substitutions and informed customers of changes.
Worked productively with customers to meet order requirements and service expectations.
Loaded and unloaded orders at customer's homes or locations.
Provided product advice to customers to help select most suitable items for individual needs.
Greeted clients entering store to provide welcoming environment and friendly customer service.
Developed professional relationships with customers to establish repeat business and increase trust.
Documented sales and customer feedback to enable tracking history and maintain accurate records.
Selected correct products based on customer needs, product specifications and applicable regulations.
Contributed to team objectives in fast-paced environment.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Developed and implemented business strategies to achieve business goals and stay competitive.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Defined clear targets and objectives and communicated to other team members.