Piper Tremain
Middleburg,FL
Summary
A motivated and results driven college student with a passion for learning and problem solving. As a college student, I am seeking an entry-level position to apply academic knowledge and develop practical skills that will contribute to my future career goals. My graduation date is May 2024.
I am an ambitious and results driven student with a passion to learn.
I possess strong analytical and organizational skills with the ability to adapt to new processes. Committed to delivering high quality work and meeting deadlines, while continually striving to expand my knowledge and experience.
Overview
4
4
years of professional experience
Work History
Marketing Representative
Storm Executives
09.2023 - Current
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
- Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
- Attended industry events and trade shows to promote brand and build relationships with potential customers.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Scheduled, updated and maintained product preparations and customer promotions.
- Generated leads and created brand awareness in new markets for Blue Cross and Blue Shield Insurance.
- Increased sales through application of BCBS marketing program.
- Created and distributed surveys for data collection and analysis.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Researched and evaluated potential new markets and products.
Sales and Marketing Representative
A&B Marketing
07.2023 - 09.2023
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Built local sales and marketing plan for each targeted district within defined territory.
- Participated in skills development initiatives to promote team competence and success.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
- Implemented marketing strategies to generate leads and increase sales revenue.
- Created and maintained customer databases to facilitate customer segmentation.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Customer Service Lead
Splitz Entertainment Center
03.2020 - 12.2022
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Greeted customers and listened closely to problems described to determine solutions.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained accurate records of customer transactions for reporting purposes.
- Learned duties for various positions and provided backup at key times.
FOH Team Member
Chick-fil-A
06.2019 - 03.2020
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Utilized POS system to receive and process food and beverage orders.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Bachelor of Science - Business Administration And Management
Florida State College At Jacksonville
Jacksonville, FL05.2024
Skills
- Brand Building
- Data Collection
- Marketing Analytics
- Team Leadership
- Team Collaboration
- Appointment Scheduling
- Complaint and Conflict Resolution
- Customer Relations
- Microsoft Office Suite
- Time Management and Adaptability
Timeline
Marketing Representative
Storm Executives
09.2023 - Current
Sales and Marketing Representative
A&B Marketing
07.2023 - 09.2023
Customer Service Lead
Splitz Entertainment Center
03.2020 - 12.2022
FOH Team Member
Chick-fil-A
06.2019 - 03.2020
Bachelor of Science - Business Administration And Management
Florida State College At Jacksonville
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