Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Additional Information
Timeline
Generic

Piper Welch

Bossier City,LA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

1
1
Certification

Work History

Cruise Sales Manager

Expedia Cruises
  • Defined clear targets and objectives and communicated to other team members.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Business Development Manager

Camping World
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
  • Represented company and promoted products at conferences and industry events.
  • Compiled product and customer data to generate informed profit projections.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Scheduled and implemented product promotions in accordance with available inventory and staff resources.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Implemented systems and procedures to increase sales.
  • Organized promotional events and interacted with community to increase sales volume.
  • Directed sales support staff in administrative tasks to help sales reps close deals.

Family Service Counselor

Hillcrest Funeral Home (SCI)
  • Supported families on day of interment to resolve any problems and answer questions.
  • Made sure families were met at the door on the day of their arrangement conference to ensure they felt welcomed and at ease.
  • Assisted families in securing cemetery property, completing final paperwork, designing final memorials and planning burial services.
  • Served families on the day of their service by standing graveside and being available to assist them with anything. Stood graveside until family left the service to make sure cemetery grounds crew completed burial, placed flowers and sent photo to the family showing them that interment was completed.
  • Scheduled after care visits 72 hours after service to make sure everything was completed to their satisfaction.
  • Visited hospitals, nursing homes and hospice facilities to build relationships and give presentations.
  • Facilitated family meetings to ensure communication and collaboration between family members.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Developed individualized care plans for clients, taking into account unique needs, preferences, and cultural backgrounds.
  • Enhanced overall family satisfaction by providing attentive client service, consistently exceeding expectations through individualized care and support.
  • Advocated for clients' best interests when interacting with other professionals, ensuring that their needs were prioritized and met.


Sales/Family Service

Kilpatrick Life Insurance
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Achieved high client satisfaction ratings by consistently providing clear explanations of complex policy details and answering questions thoroughly.
  • Analyzed customer needs to provide customized insurance solutions.
  • Designed presentations and marketing materials to promote insurance products.
  • Calculated premiums and established payment methods for sales.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Participated in ongoing professional development opportunities to enhance knowledge of insurance products and improve selling techniques.
  • Conducted research and identified market trends to develop better strategies for sales.
  • Met with customers to provide information about available products and policies.
  • Finalized sales and collected necessary deposits.
  • Conducted annual reviews of existing policies to update information.
  • Developed sales strategies to increase sales of insurance policies.
  • Met with prospective clients to discuss insurance needs and provide solutions.
  • Educated clients on insurance policies and procedures.
  • Conducted comprehensive financial needs assessments for clients, leading to personalized policy recommendations that met their specific objectives.
  • Managed a portfolio of existing clients, regularly reviewing policies for changes or updates needed based on individual circumstances or market shifts.
  • Monitored customer feedback and identified areas of improvement.
  • Collected premiums on or before effective date of coverage.

Administrator/Title Coordinator

M&M Title


  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Collected, validated, and distributed information to employees.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Created and managed project plans, timelines and budgets.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

High School Diploma -

Captain Shreve High School
Shreveport, LA

No Degree - Business Administration

Bossier Parish Community College
Bossier City, LA

No Degree - Condensed Training in Funeral And Burial Services

Commonwealth Institute of Funeral Service
Houston, TX

No Degree - Life Insurance Educational Training

American Income Life Insurance Company
Shreveport, LA

Skills

  • Hiring and Training
  • Staff Development
  • Strategic Planning
  • Sales Techniques
  • Scheduling and Coordinating
  • Training and Development
  • Computer Skills
  • Customer Relationship Management
  • Lead Generation
  • Business Planning
  • Business Administration
  • Staff Training and Development
  • Staff Management
  • Shift Scheduling
  • Customer Service
  • Policy Implementation
  • Employee Development
  • Financial Management

Certification

  • CPM - Certified Professional Manager
  • Customer Service Management Training License through Expedia Group
  • Louisiana Insurance License: Lines of Authority include, Life, Limited Health, Fire
  • Louisiana Insurance License: Line of Authority, Travel

Hobbies

One of my favorite hobbies is singing. I lead the music at church and I've been singing since I was 4 years old. I've won numerous awards and I've also recorded 3 cd's. I spent 10 years traveling and singing with a ladies quartet.

When I'm not at work or church you can find me shopping, cooking and spending time with my husband, my kids or my precious grandsons! I also have a great love for animals and you can always find my dogs, Stanley & Bella or my cats, Isadora, Milo & Delilah underfoot.

I will also be entering my third year this summer volunteering as a counselor at Camp Rainman in Pelican, La. This is a camp that is near and dear to my heart because it is for special needs individuals ages 10 & up. My 15 year old son is autistic and has the time of his life for this week every year.



I was raised with a strong work ethic and I believe you should strive to leave everything better than you found it whether that be relationships or a work environment.

I believe your job and career should be something you're passionate about and something that fulfills you. I have a great passion for helping families in their greatest time of need, which is when they have to say goodbye to a loved one. I believe every family deserves our utmost respect and our best service.

 I quickly turn my coworkers into my family and it's important to me that everyone enjoys coming to work each day. It's always easier to serve others in the workplace when you have a happy, calm environment. To me, every day deserves a little bit of fun and laughter.


Additional Information

I have only been employed at Forest Park East for a short time and I am enjoying it so much. Everyone has been so friendly and so helpful. I'm looking forward to getting up to speed on procedures and being a strong part of the team here.

I learn very quickly and will do my best to help rebuild this team and this location.


I enjoy administrative work and I'm very strong in this area. My goal is to learn all I can.

It's very important to me to know how each individual piece of the company works. My long term goal is to be able to advance with Letum Group.

Timeline

Cruise Sales Manager

Expedia Cruises

Business Development Manager

Camping World

Family Service Counselor

Hillcrest Funeral Home (SCI)

Sales/Family Service

Kilpatrick Life Insurance

Administrator/Title Coordinator

M&M Title

High School Diploma -

Captain Shreve High School

No Degree - Business Administration

Bossier Parish Community College

No Degree - Condensed Training in Funeral And Burial Services

Commonwealth Institute of Funeral Service

No Degree - Life Insurance Educational Training

American Income Life Insurance Company

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Piper Welch