Piper Wells
Knoxville,TN
Summary
Operations and design coordinator with a background in overseeing project lifecycles, event management, concept creation, leading cross-functional teams, and stakeholder outreach. Strengths lie in conceptualizing impactful designs, social media algorithm management, ensuring brand alignment, and last-mile customer service. Recognized for driving innovation and maintaining high-quality standards to deliver visually appealing results that meet business goals and objectives.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Hilton Knoxville Airport
Knoxville, Tennessee
08.2025 - Current
- Managed check-in and check-out processes efficiently for all guests.
- Answered guest inquiries regarding services and local attractions promptly.
- Handled reservations and modifications using the hotel management system.
- Resolved guest complaints professionally to maintain satisfaction levels.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Collaborated with coworkers to ensure smooth operations of front desk area.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Ensured that all safety regulations were followed according to Hilton policy.
- Facilitate communication between departments.
Operations & Design Coordinator
Above the Rest Event Designs
Knoxville, Tennessee
02.2020 - 08.2025
- Successfully coordinated event logistics and vendor management.
- Facilitated communication between clients, vendors, and team members throughout the design development process.
- Developed event timelines to ensure smooth execution, adherence to schedules, and customer satisfaction.
- Collaborated with marketing and sales teams to create promotional materials for customer outreach initiatives.
- Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
- Managed on-site setup and breakdown of equipment and decorations.
- Trained junior staff on event procedures and best practices to enhance efficiency.
- Compiled and analyzed post-event execution report.
- Collaborated with clients to identify their goals and expectations for the event by providing directions or answering questions about available services.
- Oversaw logistics related to transportation, catering, entertainment, and decorations for events.
- Implemented inventory policies and procedures to manage event supplies and equipment for upcoming events.
- Monitored budgeting process for each event to ensure cost efficiency.
- Maintained an organized database of scheduled events using software applications like MS Excel and Google Sheets.
- Worked closely with audio visual technicians and other technical personnel in setting up equipment at the venue.
- Managed staff timelines and internal resources to support efficient project workflows and deliverables.
- Simultaneously led multiple projects while meeting deadlines, within budget constraints.
Front of house customer service
Flipside Pub & Grill
Knoxville, Tennessee
06.2022 - 07.2025
- Contributed innovative ideas to enhance team morale and boost customers' experience.
- Worked successfully within a diverse group of coworkers to accomplish goals and address issues.
- Promoted high customer service and satisfaction by resolving problems with knowledgeable, and friendly service.
- Communicated with team members to ensure a smooth transition between shifts.
- Assisted in training new staff on closing procedures and service standards.
- Implemented efficient closing routines to streamline workflow, reduce downtime, and redundancies.
- Stayed up to date on new products and entertainment.
Teacher's Assistant
Methodist University
Fayetteville, North Carolina
08.2018 - 06.2019
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Graded assignments and tests.
- Documented grades in the online gradebook.
- Organized research and filtered data.
Education
Bachelor of Arts - Business Administration
Pellissippi State Community College
Knoxville, TNSome College (No Degree) - Hospitality And Tourism Management
University of Tennessee
Knoxville, TNSome College (No Degree) - Business Administration And Management
Methodist University
Fayetteville, NCSkills
- Customer service
- Communication skills
- Event coordination
- Time management
- Software proficiency
- Excel certified
- Digital media
- Critical thinking
Timeline
Front Desk Agent
Hilton Knoxville Airport
08.2025 - Current
Front of house customer service
Flipside Pub & Grill
06.2022 - 07.2025
Operations & Design Coordinator
Above the Rest Event Designs
02.2020 - 08.2025
Teacher's Assistant
Methodist University
08.2018 - 06.2019
Bachelor of Arts - Business Administration
Pellissippi State Community College
Some College (No Degree) - Hospitality And Tourism Management
University of Tennessee
Some College (No Degree) - Business Administration And Management
Methodist University