Piper Wills
Chesterfield,MI
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Developed leadership and problem-solving skills in fast-paced retail environment, managing daily operations and team performance. Excelled in customer service and inventory management, ensuring smooth store functioning and high customer satisfaction. Seeking to transition these skills to new, challenging role in different field.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Pet Supplies Plus
04.2024 - 09.2025
- Analyzed sales performance data to identify improvement areas and boost overall revenue.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Trained and managed associates in customer service and sales techniques.
- Assisted store manager in meeting standards for customer service and quality.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Answered questions about store policies and addressed customer concerns.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Elevated overall customer experience by actively seeking feedback and swiftly addressing areas requiring improvement.
- Promoted brand awareness by coordinating in-store promotional events and marketing campaigns.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
Babysitter
Family Members
06.2021 - 12.2023
- Developed engaging activities to stimulate children's creativity and encourage learning.
- Monitored children's behavior, implementing strategies to promote positive social skills.
- Organized outdoor and indoor games to promote physical activity and teamwork.
- Fostered a nurturing atmosphere that encouraged open communication and trust.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
High School Diploma -
L'Anse Creuse High School - North
Macomb, MI06-2025
Bachelor of Science - Human Biology
Michigan State University
East Lansing, MI05-2029
Skills
- Problem-solving
- Customer service
- Store organization
- Time management
- Team building and leadership
- Customer service management
- Relationship building
- Financial management
Timeline
Assistant Store Manager
Pet Supplies Plus
04.2024 - 09.2025
Babysitter
Family Members
06.2021 - 12.2023
High School Diploma -
L'Anse Creuse High School - North
Bachelor of Science - Human Biology
Michigan State University