PIPER D. HYMAN
Programs Director
Boise,ID
Summary
Dynamic program leader with extensive experience in program management, operational coordination, and mentoring, recognized for the ability to unite individuals around common objectives. Expertise in balancing strategic planning with hands-on execution enables anticipation of future needs while ensuring current programs operate smoothly. A trusted resource for problem-solving and collaboration, adept at fostering teamwork across diverse groups. Committed to leveraging strengths in program coordination, relationship-building, and training within the higher education sector to enhance student success and academic advising initiatives.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Director, Global Program Operations & Partner Enablement
Mimecast
12.2020 - Current
- Oversee a global program supporting partner organizations, including program design, administration, training development, and operational coordination.
- Create and deliver tools and programs focused on user experience and excellence.
- Develop and deliver training resources, onboarding materials, and enablement programs for internal teams and external participants.
- Lead a global team responsible for program operations, participant support, and process improvement initiatives.
- Manage online portals and Salesforce database systems to track participation, engagement, and program performance metrics.
- Mentor team members and support professional development through coaching, feedback, and structured learning opportunities.
Senior Manager, Global Program Operations
Forescout Technologies
Remote (office Based In San Jose, CA)
12.2018 - 11.2020
- Directed the Envision Partner Program globally, overseeing program administration, onboarding coordination, and operational management.
- Managed participant onboarding processes and database administration within Salesforce, maintaining accurate program records and reporting.
- Led analytics and reporting initiatives to evaluate program outcomes, engagement levels, and operational effectiveness.
- Collaborated with cross-functional teams to improve participant support services and program delivery.
Senior Manager, Strategic Program Planning & Initiatives
McAfee
Remote (office Based In San Jose, CA)
11.2016 - 12.2018
- Led strategic initiatives focused on program development, operational improvement, and organizational alignment.
- Developed program frameworks and incentive structures to increase engagement, participation, and program effectiveness.
- Managed a global support team and established training, career development pathways, and performance metrics.
- (Corporate title: Senior Manager, Global Strategic Channel Planning & Initiatives)
Director, Regional Program Engagement & Marketing
K2
Remote (office Based In Seattle)
09.2015 - 11.2016
- Led regional teams responsible for program communications, training initiatives, and engagement strategies.
- Developed outreach and engagement programs supporting collaboration and program participation.
- (Corporate title: Director, North America Field and Channel Marketing)
Senior Manager, Global Programs
Intel Security / McAfee
Remote (office Based In San Jose, CA)
03.2013 - 09.2015
- Managed large-scale program initiatives involving 500+ participants, including onboarding, integration, and program engagement.
- Designed and implemented structured program frameworks supporting ongoing engagement and growth.
- (Corporate title: Senior Manager, Global Channel Programs)
Education
MBA - Marketing emphasis
Marylhurst University
Oregon06.1996
BA - Business (double major)
College of Idaho
IdahoSkills
- Student Mentorship & Guidance
- Program Strategy, Design & Implementation
- Training & Educational Program Delivery
- Stakeholder Engagement & Relationship Building
- Cross-Functional Collaboration & Team Management
- Process Improvement & Operational Efficiency
- Data Tracking, Reporting & Program Analytics
- CRM & Learning Platforms
- Strong Communication, Facilitation & Presentation Skills
- MS Office Suite
Accomplishments
- Designed and implemented a global program supporting 1,400+ participants across 92 countries, improving engagement, communication, and program participation.
- Led strategic initiatives generating $32M in incremental bookings within two years through improved program strategy and operational coordination.
- Coordinated the integration of partner programs during three corporate acquisitions, ensuring continuity of services and stakeholder support.
- Launched an online training and resource portal, improving access to learning materials and increasing program engagement globally.
Certification
- AI Masterclass 1 Fundamentals Training - 2026
Timeline
Director, Global Program Operations & Partner Enablement
Mimecast
12.2020 - Current
Senior Manager, Global Program Operations
Forescout Technologies
12.2018 - 11.2020
Senior Manager, Strategic Program Planning & Initiatives
McAfee
11.2016 - 12.2018
Director, Regional Program Engagement & Marketing
K2
09.2015 - 11.2016
Senior Manager, Global Programs
Intel Security / McAfee
03.2013 - 09.2015
MBA - Marketing emphasis
Marylhurst University
BA - Business (double major)
College of Idaho
Mentorship & Advising Experience
- Provide mentorship and professional guidance to colleagues and team members, supporting career growth, goal setting, and skill development.
- Serve as a trusted advisor and problem-solving resource, helping individuals navigate complex organizational processes and challenges.
- Design and deliver training, onboarding, and enablement programs that support participant success and engagement.
- Foster inclusive collaboration across global teams, working effectively with individuals from diverse professional, cultural, and educational backgrounds.
- Known for building connections and bringing people together around shared goals, strengthening engagement and long-term development.
Student Mentorship & Engagement
- Mentor, Student Leadership Council
- Kappa Kappa Gamma, Zeta Pi Chapter, College of Idaho
- Provided guidance to council members on sorority activities and initiatives
- Advisor, Business Students
- School of Business, College of Idaho
- Provided informal advising and career guidance to 2 business students regarding professional development, career pathways, and leadership skills.
- Mentored students on goal setting, networking, and navigating early career opportunities.
- Shared industry insights and professional experience to help students connect academic learning with real-world applications.
Awards & Service
Eagle’s Club Recipient “MVP”, 2023, CRN Women of the Channel Recipient, 2020, President’s Club Recipient, Forescout, 2020, Spark Award, McAfee, 2014, Marketing Leadership Award, Avaya, 2012, Volunteer, Portland Women’s Crisis Line, 1994-1996, Chapter President Kappa Kappa Gamma, Zeta Pi 1987-88