PIPPA HARRIS

• Licensed skin care therapist focused on providing exceptional customer service for memorable, customized, innovative treatments and education.
• Reiki master teacher who provides motivational and therapeutic Reiki energy sessions & classes.
• Highly skilled in product sales and education both in the UK and the US
• Selected as one of Dermalogica's 2013 "Women to Watch"

• Provided personalized skin care consultations to assess client needs and recommend appropriate treatments.
• Initiated and implemented Reiki treatments to the spa and salon which increased revenue by $1,096.00
• Educated clients on proper skincare regimens, enhancing their understanding and loyalty to the brand.

• Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
• Educated guests on available treatments and amenities to enhance their experience.
• Educated guests on available treatments and amenities to personalize their memorable experience.
• Honored to receive "Employee of the Month" for October 2009

• Delivered personalized skin care consultations to assess client needs and recommend appropriate treatments.
• Maintained knowledge of new skincare trends and implemented Reiki treatments, adapting services to meet evolving client preferences.
• Achieved highest monthly retail sales out of 175 employees,

personal best record of $4,267.48 in one month.

• Increased sales by 93% after implementing a new "skin bar" area where I delivered personalized skin care consultations to assess client needs and provided appropriate products and customized treatments.

• Delivered personalized skin care consultations to assess client needs and recommend appropriate treatments, including after care education customized to each client.
• Performed full menu of advanced facial techniques using industry-leading products, ensuring high standards of quality and client satisfaction.
• Maintained an impressive 87% product to service ratio.
• Built a loyal clientele in a resort spa setting.
• Helped mentor and train junior therapists in best practices for skin assessment and treatment applications along with retailing appropriate product to clientele.

• Counseled students on class enrollment and career objectives
• Managed operations at Irvine facility, class registration and fulfillment.
• Worked as a team player by assisting educators with classroom preparation, event preparation, ordering product and product display, phone calls, laundry.
• Awarded "2025 Best Inventory in the US" out of all of the Dermalogica locations.
• Consistently doubled and sometimes tripled monthly sales targets.

• Assisted salon and spa owners with state-of-the-art equipment selection, enhancing overall shopping experience.
• Handled customer inquiries, complaints and returns professionally, ensuring a positive experience for all clients.
• Coordinated all equipment arrivals worldwide to ensure timely delivery.
• Provided skincare equipment training and demonstrations at trade shows.