Pirrassa Hicks Jr
Odenton,MD
Overview
19
19
years of professional experience
Work History
Photography Sales Specialist
Mom365 Newborn Photography
St Louis, MO
10.2019 - 05.2025
- Served as a liaison between customers and corporate headquarters when necessary.
- Monitored customer feedback regarding products and services offered by the company.
- Maintained accurate records of all customer orders and transactions.
- Utilized customer service skills to assist clients with selecting products and services that fit their needs.
- Maintained records of customer purchases and provided follow-up support after sales were completed.
- Performed basic maintenance tasks such as cleaning lenses or checking batteries on cameras prior to sale.
- Managed store inventory levels and placed orders for new stock when needed.
- Assisted customers with loading photos onto computers, tablets, or phones for viewing purposes.
- Demonstrated digital cameras and other photography equipment to customers in a retail setting.
Customer Service Manager
1st Class Furniture Installations
Burtonsville, MD
06.2006 - 08.2019
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Provided exceptional customer service to ensure customer satisfaction.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
Education
Bachelor of Arts - Entertainment Business
Full Sail University
Winter Park, FL06-2012
High School Diploma -
Laurel High School
Laurel05-2008
Skills
- Customer service
- Inventory management
- Order processing
- Technical support
- Staff training
- Problem solving
- Communication skills
- Photography
- Portfolio development
- Quality assurance
- Customer relationship management
- Team leadership
- Conflict resolution
- Product knowledge
- Time management
Timeline
Photography Sales Specialist
Mom365 Newborn Photography
10.2019 - 05.2025
Customer Service Manager
1st Class Furniture Installations
06.2006 - 08.2019
Bachelor of Arts - Entertainment Business
Full Sail University
High School Diploma -
Laurel High School
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