ELISE M. BROWN

Assistant Project Director (9/2022- present; worked 40-50 hours per week):

• Managed and trained up to thirteen statewide healthcare Navigators to assist and educate the community on Medicaid, Medicare, and the Marketplace policies and procedures.
• Managed the federal grant with CMS for two years and the statewide grant with Georgia Access.
• Maintained up-to-date knowledge on laws, policies, and best practices related to survivor advocacy, enhancing service quality.
• Excellent communication skills, both verbal and written.
• Assisted Georgians in navigating the healthcare systems: Gateway, GAMMIS, and Georgia Access, resulting in timely access to appropriate services.
• Managed confidential client records with diligence, ensuring data protection standards were consistently met.
• Developed culturally sensitive educational materials, ensuring effective communication of complex health information across diverse populations.
• Educated residents on insurance and healthcare plans, rights, and responsibilities.
• Managed health law caseload with diverse needs under the management of the Managing Attorney.
• Developed partnerships and an MOU with the Department of Justice, helping inmates re-enter society, along with community organizations to expand services and referrals.
• Promoted a culture of continuous improvement within the healthcare team through ongoing professional development initiatives and performance feedback sessions.
• Participated in regular team meetings, huddles, staff meetings, and quality improvement projects to improve community awareness
• Developed partnerships with local organizations to expand available resources for at-risk populations and served as a trusted resource.
• Submitted monthly and quarterly grant reports and assisted with grant writing.
• Facilitated outreach activities to build community awareness and communication between clients and other service providers.
• Analyze target markets and maintain positive satisfaction scores through consistent communication, empathetic listening, and timely response to concerns.
• Self-motivated, skilled at working independently and collaboratively in a team environment. Proven ability to learn quickly and adapt to new situations. Worked effectively in fast-paced environments.
• Managed time efficiently to complete all tasks within deadlines. Organized and detail-oriented with a strong work ethic.
• Used strong analytical and problem-solving skills to develop practical solutions for challenging situations.

Lead Navigator (9/2021 – 09/2022; worked 35-40 hours per week):

• See the Assistant Project Director's role

Victims of Crime Navigator (VOC) 3/2019 – 9/2021; worked 35 hours per week):

• Assisted victims/survivors of crime with Medicaid, Marketplace, Medicare, unemployment, housing, education, and benefits.
• Researched and maintained knowledge on policies and procedures.
• Proven ability to learn quickly and adapt to new situations, working effectively in fast-paced environments.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Used strong analytical and problem-solving skills to develop practical solutions for challenging situations, working within tight deadlines.
• Excellent communication skills, both verbal and written.

• Coordinated schedules for speaking engagements and events, working with over 500 volunteers to secure a win for elected officials. Responsible for media communication and sat on the regional planning think tank. Participated and assisted with the coordination of the 2013 Presidential Inauguration.
• My role as a VOC Navigator in Georgia allowed me to coordinate a successful transition for Georgia residents who were survivors of crime. I provided non-legal assistance in all categories of legal services, from assisting uninsured individuals to housing advocacy, coordination, and intervention. I was responsible for interfacing with community vendors, providers, and non-profits for resources and successful transitions. I attended and coordinated various community education projects for GLSP. I led an affordable housing outreach project for returning citizens and internal education. In Virginia, I led a Navigator team for six years with Enroll Virginia, performing all required FFM duties. I evaluated and analyzed target markets and strategies to identify potential consumers. I maintained the budget and provided weekly reporting. I also maintained the CDO for volunteer certified application counselors for six years. I volunteered my services as a consultant for Enroll Virginia on Saturdays.

• I sold and educated consumers on various financial products. I was promoted to manager and officer, training tellers, supervisors, and other managers with bank operations and products. I won regional awards annually.
• Personal Banker to Managing Officer, Maryland/ DC - 12/1999 - 10/2004

• I was licensed in all health and security products selling all forms of insurance and achieving top sales awards in the State.